PERSONALISED ART CARD / POSTCARD PROJECT TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order

Tremendous effort, time & expense will be put towards the production of the Sample Packs
This costly service is provided to increase sales & to maximise your fundraising potential

If your intention is to not present all the designs that we have produced for the samples of your entire project, then our project is not for you & you must not allow your booking to be confirmed.
Alternatively, you should only register your number of participants according to the number of designs / cards you intend to promote for your project sales.
Sample Pack contains A4 glossy cello, original art, sample proof of this art, & customised Single Design Order Slips for parents / artists to place their order. You must promptly return every Sample Packs to every rightful owners to ensure parents can view our original presentation with enough time to meet their given payment deadline printed on the Single Design Order Slips.
PROJECT REQUIREMENTS - the following requirements must be met in order to commit to participate in these projects
Communication with us will be by electronic means via your corresponding email address, even if you have requested for printed Final Order Forms. You’ll need to have some basic IT skills as in to return emails; open, fill, save and attach pdf documents and 1 EXCEL document. This doesn’t mean that you can’t telephone us for queries.

Return your PUPILS FULL NAME LIST promptly at project start as required or we cannot confirm your project
Return your FINAL PROJECT DETAILS promptly at project start as required or we cannot confirm your booking
Observe the crucial information in the Art Resource regarding YOUR ART TEMPLATE & KEY GUIDELINES TO OBSERVE; you are also obligated to ensure all class art teachers read this essential project information as a minimum requirement. Furthermore, your should ensure the art will complement our reproduction.
Forward the digital ART RESOURCE to anyone conducting the class art; if the digital version is not a viable option, then forward the printed version.
Where applicable, promptly arrange for art collection of 1 single packet with us as instructed or send in your own art to meet our agreed deadline
Promptly return your ARTWORK SUBMISSION FORM with your art properly organised as instructed
Promptly return all the Sample Packs as presented by us, without any alteration, to all the rightful owners to meet deadline printed on the artist’s / parent’s order form SINGLE DESIGN SLIPS
Promptly return your Final Order Forms ( digital or hard copy) to us to place your fundraising project order
Make your payment within 7 working days upon receiving your final order

OPTIONAL REQUIREMENT

Submit your logo shortly after booking confirmation so that we can prepare your template for your approval at project start

PUPIL'S FULL NAME LIST personalised art card / postcard project
You must return this EXCEL document, completed as instructed, shortly after booking confirmation or as pre-arranged. Failure to return this list by the pre-arranged dates can invalidate your booking confirmation & any Early Bird Scheme. If you lose your booking, you'll have to return the entire Resource Pack to us at your own cost or we will invoice you £15.

If you do not wish to complete this list, Creation Art Cards can do it for you @ £3 per class; the amount will be added to your final invoice. You'll still need to provide us your own list at project start as required. - if we have started to process your list, this service is still payable even if you cancel your project.

For the early bookings of Christmas Card Projects that are confirmed before the end of the summer term with artwork return for the fall term, you can submit this list no later than 1 week before the end of the Summer Term.

Unless we have this list, we cannot process your project; this name list is crucial for processing the art, coding the Sample Cards, and creating your Final Order Forms.

If your return this list late, your agreed deadlines as set in your Project Booking Confirmation will be subject to delay.

If we do not receive this List at all by the time your art is due, we may refuse to process your project, cancellation charge will be applied based on Cancellation Terms 2, even if we haven’t received or collected your art.

If we do not receive this List at all by the time your art is due, we may decide to take on your project provided you agree to the conditions as listed below, this is due to the laborious, time consuming process we have to endure to process your project without the aid of this crucial list.

You will accept that your entire project schedule will be delayed, the agreed scheduled made in your Booking Confirmation will not be met.
You will agree to pay us 20p to process each art with a minimum charge of £12; amount will be added to your invoice at project end
You accept that if any of the written reference is not legible, we may make up a code; any clerical errors, mis-spelling or mis-typing of names on the code of the Sample Card cannot be
amended in the Final Order unless you will pay 50 pence per change - ie. if 10 pupils requested to have their product code name corrected in the Final Order, we will charge you 50p x 10
for the service; We will only make those changes if you notify us before or immediately after receiving your Final Order. Once Final Order is in production, we will not make any re-print at
our own cost, you’ll have to either pay as a new order or accept what is printed as the code. This shouldn’t prevent you from returning the correct card to the correct owner as you’ll have
the Pupil’s Order Slips with record of Artist’s Name & Card Reference.
- If you do not agree to these terms & you wish to cancel your project, cancellation charge will be applied based on Cancellation Terms 2, even if we haven’t processed your art.

How your name list is used
The data you provide in the Pupil’s Fill Name List will be the name we will copy & paste and then print onto our product as our Product Reference Code. Pupil’s name written directly on the Art Reference Area will not be used as our process unless the name cannot be found or has not been recorded in the Name List. If the written reference is not legible, we may only print partial name as our Product Reference Code or make up some other code. Although we typically print the artist’s name as part of our ‘product coding’, it is not meant as a credit to the artist.

please observe the following typical example so that you will fully understand our process
If your Name List is recorded as JONATHAN JONES & the Art Reference is written as JOHN JONES,
We’ll print onto the final card as our Product Reference Code SS-1TX-191011-5C-JONATHAN JONES
Note that we extract the data from the Name List, not the Art; in a very rare case, if John Jones is not Jonathan Jones, then we will make the correction provided you meet our conditions
as set in sub-section Our Obligation To Make Corrections.



If JENNY SMITH submitted an art and her name cannot be found on the Pupil’s Full Name List
we’ll print onto the final card as our Product Reference Code SS-1TX-191011-5C-JENNY SMITH, which is the name written on the Art Reference
If the writing is partially legible, we may print the Product Reference Code as SS-1TX-191011-5C-J SMITH or SS-1TX-191011-5C-JENNY S
If the writing is completely not legible, we may contact you if time allows or make up an end code such as SS-1TX-191011-5C-JS, in this case, you may need to manually make a note to
yourself that JS represents your pupil Jenny Smith. When this pupil places an order, she is required to write on her Order Slip her full name and the product reference exactly as appears.

To avoid misunderstanding or disappointment, you the project coordinator, are obligated to instruct all the class art teachers / pupils & other participants to observe our Template Guide in the Art Resource for full explanation about our printing from Template to Final Product; this is regardless if you are providing pupil’s pre-printed templates, as the template does not have enough space for us to include any essential information. Under this section, we provide clear illustration & explanation about the areas of the template.

For the Personalised Art Card Project, to have the artist’s name credited / printed other than in our Product Reference Code, artists need to include a signature in the Card Back Area.
Examples are clearly illustrated in the Art Resource, which you / teachers / artists are meant to note & observe prior to starting the art.
When this area is left empty, a smaller version of the card front art will automatically be printed instead.
For the Postcard Project, there isn’t a signature area on the template, therefore, publication of artist’s name may only appear as part of our Product Reference Code
It is also clearly stated in the Art Resource that the information provided the the Art Reference Area will not be published

Our obligation to make corrections
We are not obligated to make any requested name changes to match what is written on the Art Reference Area unless they are not the same person, especially if the Sample Card has gone into production; alternatively, record the name in the Pupil’s Full Name List that you wish to be printed as our Product Reference at project start.

If we copy / paste any mis-typing or mis-spelling made by you on the Pupil’s Full Name List, we can make changes upon your request as long as the amount of corrections are within reason; however, we will not reproduce another Sample Card; correction will be made during our Final Order production. We can only make amendment if we receive your notification prior to our Final Order production; thereafter, we are not obligated to make any changes at our cost.

If we copy / paste any mis-typing or misspelling made by you in the Pupil’s Full Name List and then discovered by the buyer in the Final Order, you will be liable to pay for the full order value for your Re-order with the corrected spellings printed, plus p&p will be added. Alternatively, you can tell parents that they should have carefully checked the proof prior to placing their Final Order.

Clerical / typing error made by us in the Product Code, we’ll endeavour to make corrections with these conditions:
Sample Cards - we’ll correct it if you notify us; we’ll only make the correction in the final order as long as the correct Sample Card (image) has been returned to the correct artist.
Final Order Cards - we’ll only give a free order replacement of the cards ( not the envelopes ) provided the printed data on the Final Order is different to the Sample Card, as parents are responsible for reviewing their proof and inform you or us of any correction prior to ordering.

You must notify us of all errors discovered on the Sample Proof prior to or immediately after you return the Final Order Form, this is regardless if the admin error is made by you or by us initially. If your final order production has started, we are not obligated to provide any re-print at our cost.

SAMPLE PACK personalised art card / postcard project
Sample Pack is defined as the product that Creation Art Cards returns to your organisation after processing your art. This includes the A4 glossy cellophane packaging, the original art, the sample proof of this art and a customised Single Design Order Slip. The owner of each Sample Pack is the artist who produced the art in the Sample Pack.

Tremendous effort & expense will be put towards the production of the Sample Packs. It is a costly service that we provide to help generate sales & to enable your school to raise more funds. You must promptly return the Sample Packs to all the rightful owner, without any alterations, to ensure parents can view the presentation and meet payment deadline as the project intends. You must not just choose a selection of cards & only present those selections to generate sales to raise funds. If your intention is to not promote all the designs that we have produced for the samples of your entire project, then our project is not for you & you must not allow your booking to be confirmed. Upon your Project Booking Confirmation, you must follow our project procedures as intended.

If we suspect our project procedure has not been carried through as intended, We reserve our rights to deduct your total funds raised amount by 85%, invoice p&p of £12.50 for all group size regardless of sales amount, and void any promotional offer. This is to recover the high cost of producing all your Sample Packs that are never presented to parents for potential sales.

We reserve our rights to provide Sample Packs for pupils / artists of primary school age and younger only.

All the Sample Proofs that we return will have ‘SAMPLE’ printed across the front & back to prevent illegal copying of our product. Although we do not wish to do this, in reality, with technology easily available to the mass, we must take all action to prevent loss of sales, which also will serve your best interest.

The printing of ‘SAMPLE’ will be visible but not distractive to ensure viewers can still see the overall final product; if you need to see how it is published, please specifically request for a sample prior to your Booking Confirmation. We will send you a pdf version, or if time allows, you can request for a hard copy.

Processing Policy of Your Art & Sample Pack
Our project offers each registered pupil, staff, and project coordinator the opportunity to return 1 art with no obligation to make any purchase; this means we are prepared to return 1 Sample Pack per artist.

We welcome non-staff & non-pupil to take part, however, we are unable to offer them our no-obligation to purchase policy. We will invoice you a £2 Processing Fee when no sale is made from their single art submission. If more than 1 art is returned from a single artist, then each design must result in a sale or £3 Processing Fee will be added to your invoice for each art processed.
This group includes anyone who do not attend or work as school staff such as siblings, children of any staff member, or PTA unless the member is actively running the project.

Do not submit more than 1 art per person unless the intention is to make a purchase from every Sample Pack we produce for the same artist.
Our generous project service is not meant as to return a collection of Sample Packs to one artist so that a decision can be made from their collection.

To keep our project process fair and to keep our cost low so that everyone can benefit from our service, we will automatically invoice you £3 Processing Fee for each art when any single artist returning more than 1 art doesn't purchase at least 1 pack from each art submitted. Our offer of the no-obligation to purchase does not apply to the artist in this case.
For example, if 3 art are processed, and only 1 design has been sold, £6 will be added to your invoice; when none is sold, £9 will be added.

Additional Processing Fees Summary
£3 - unsold art of all artists who submit more than 1 art
£2 - for non-pupil / non-staff member submitting 1 art with no-sales; no obligation to purchase does not apply
£3 - replacement art
£1 - unsold art deemed unsuitable for our project

Multiple Art
Any multiple art submitted must be noted on your Artwork Submission form and also directly on the Art Reference Area as in James Jones 1 & James Jones 2; keep these multiple art on the top of your pile and leave a clearly written note on an A4 paper the names of artist returning multiple art. Failure to notify us can disrupt our workflow severely and cause delay to your project.

If you do not record any multiple art return, we may still process those art & charge you accordingly based on our policy without any further notification to you when we process you art. We may also exercise our rights to only process only one of the art.

Please ensure artists submitting more than 1 art is aware that our prices are based on per design, therefore all 1st pack school price for each design will be £5.25; our multi-pack prices are intended for 1 design, not for designs to be mixed.

Replacement Art
Pupils can re-submit another art if they dislike their initial art after the return of their Sample Pack subject to the following conditions
art must be received by the order form ‘latest payment date’, clearly labelled with the card reference code
£3 processing fee per art will be charged, payable to you and then invoiced by us
at least 1 pack must be purchased
when no sale is made as agreed, we will invoice you additional £5.25 per art not sold.
the new art will replace the old art, the same product code will be used so parent can place their school order as usual using the Pupil's Order Slip given in their original Sample Pack.
no sample card will be returned, all orders taken with replacement art are made at the artist's own risk, no refund or replacement will be given unless it is obviously our fault
this extra service is not intended for the artist to choose between the initial art & the new one, it is meant as a replacement; the old art files will be deleted
art will be returned with your final order

Art we will not process
any art with incorrect template or not following our Template Guide in the Art Resource
any art with unsuitable items as listed in the Art Resource

Our commitment to produce your Sample Packs
As long as your art is done following our template guide and not using items we cannot process, we will endeavour to make your pupils art shine in most cases, however, in some severe cases, we exercise our rights to not waste our effort & resources to produce Sample Packs for art that we deem will not gain support from parents.
any unfinished art
art that looks like effortless scribble
any art that will reproduce poorly
any art that scan poorly due to inappropriate paper used for the chosen medium

When it is the odd few, we will just return them to you unprocessed without notification with the rest of your Sample Packs

When it is a majority of a class or many classes, we may contact you, and offer you the choice to re-do or to improve the art; If you decline our offer, you can still opt to have Sample Packs produced provided you agree to be invoiced £1 processing fee for each of those art that do not result in a sale.

We will invoice you from £5.50-8.50 to return your art that need improvement or to be finished.

We will only offer you to re-do or complete the art if we feel that we can still cater your project and meet our agreed deadline.

How unprocessed art may effect the cost of your project
If the total number of participants drops below 141, we will apply our standard project delivery charge of £12.50 if sales is under £500 and also invoice you £8.50 for your initial
art collection.
In the case of where total number of participants is reduced to under 36 from 36-140, your standard project delivery charge will remain unchanged at £12.50.
If we are unable to process your art from the entire project, we will return everything to you, apply £8.50 for this service, and you will have to re-send your art at your own cost; if you cancel your project at this stage, our standard cancellation fee will be applied.

CANCELLATION personalised art card / postcard project
1. If you cancel your booking after your project confirmation prior to art collection, you must notify us immediately & return the entire Resource Pack at our own cost to Creation Art Cards within 7 working days of your cancellation, otherwise, we will invoice you £15 for administration fee.

2. If you cancel after we collected your art but we have not started processing them, we will invoice you £45 for group size over 140 and £35 for group size under 141 to cover the cost for admin work, loss of booking, the Resource Pack, the initial art collection where applicable. An additional £8.50 will be charged to return your unprocessed art.

3. If you cancel after we have started to process your art, we will invoice you £3 per registered participants or every art that we have processed from you project, which ever is greater. We will also charge you £8.50 for the initial collection of your art where applicable, and charge you £8.50 to return your art upon your request.

4. Once your final order is being processed, your order is 100% payable at project end

All additional items that you order at any duration of the project are fully payable, non-returnable / non-refundable; we will still invoice you for your order regardless of when your project is cancelled - this includes losing your booking due to the failure to return your Pupil’s Full Name List.
extra non-inclusive copies of the Art Resource booklets
Specialised Art Papers
Additional Resource Pack
p&p

Optional Full Name List Processing Fee is 100% payable regardless when you cancel your project. If cancellation is done at project start & we haven’t started any work, then you will not be charged.

PAYMENT - SALES - ORDER personalised art card / postcard project
You will be invoiced at project end & payment must be made within 7 working days. Your invoiced amount will be based on the orders from our School Order Form, plus any other applicable expense.

We do not accept the payment you have received from parents / artists. Any fund raising related purchase from your project must be made by you the registered project coordinator using our School Order Forms, not the Single Design Order Slips from parents.

You will be fully responsible to take parent's correct payment, based on their orders made in the Single Design Order Slips.

Our special School Prices are strictly intended for our project purpose, they have been especially structured for individual artists / pupils to purchase their own reproduction to enable your organisation to raise funds. These prices are not intended for any other purpose, If you would like to have bespoke school cards made for other purpose, please contact us for a very reasonable quote. Or if you would like to sell only a few designs in your school / group to raise funds, please see our EXPRESS CARD PROJECT.

We do not impose minimum sales provided the condition Project Requirement 7 has been met. However, in the highly unlikely event if your final order value (excluding Variety Pack orders) is less than 37% of all the art we have processed, then Creation Art Cards reserve our rights to reduce your total funds raised by 65% to recover a small fraction of the cost for running your project - this includes the cost of the Resource Pack, the processing of all your art & the production of the Sample Packs.
This means that if we have processed 100 Sample Packs, your order value of your Single Designs must be at least £194.25, which represents 37% sales sold @ £5.25.
200 Sample Packs = minimum Single Design order value £388.50
300 Sample Packs = minimum Single Design order value £582.75
400 Sample Packs = minimum Single Design order value £777
When this easily achievable target is not met, we will invoice you at project end our standard school price for your order, and then invoice you an additional 65% of the funds raised amount from those sales. For example, if we have processed 100 art, your final order sales of Single Design is only £131.25, and the funds raised based on those orders is £30, then we will invoice you £131.25 plus £19.50, which is 65% of the funds raised from Single Design Packs. If you are eligible for any special promotion, we will add to your funds raised after our initial 65% reduction.
This policy allows you to be not out of pocket, still gain some funds, but enables us to recover a small fraction of our cost so that we can continue to provide our excellent sample proof service that many other companies do not offer.

You will be given the opportunity to inform us at project start in the document FINAL PROJECT DETAILS- Specify EXACTLY (school, pta,etc) who you would like parents to make cheques payable to. If you have not specified at the time, we will automatically print on the Single Design Order Slips the school name as registered on your Booking Confirmation. No change can be made once we start processing your order unless you are prepared to pay the Reprinting / Repackaging cost listed in 'Printing Procedures'.

If parents do decide to order directly from us, then parents will have to send in their Single Design Order Slip & payment to Creation Art Cards to cover their order & delivery cost. Such order will become a direct sales with Creation Art Cards, not part of your fund raising project; no funds will be given to your school/organisation.

SPECIAL RESTRICTIONS personalised art card / postcard project
This project has been especially structured for children of primary school age & nursery age. We reserve our rights to not cater these 2 projects ( Personalised Art Cards / Postcards) to secondary age pupils. Alternatively, secondary school pupils can take on our Express Art Card / Express Postcard projects or take on this project without the return of a Sample Pack.

If we do cater to these projects to secondary school pupils, we will not be returning a sample proof. Pupils will have to place their order when they submit their art. We will still include 1 free art collection; final order delivery will be free if the order value is over £350 or it is £12. ( £350 = 67 packs of art cards @£5.25 or 77 packs of postcards @£4.50)

We do not impose a minimum number of participants to run our project; however, if your total number of participants is below 15, we will offer you 9 cards per pack instead of our standard 12 cards per pack. Our prices remain the same.

When you are taking on any of our projects which involves the costly production of the Sample Packs, we reserve our right to not run any other projects at the same time. This is to protect our investment, to avoid wasting everyone's time / effort, and to prevent parents from being overloaded with purchase decisions all at once. If you are taking on any of our calendar projects in the Autumn Term also, you must submit your Calendar Order in by the end of Sept & you must agree to announce the sales of the Christmas Art Cards only after taking in all the Calendar final orders.

RESOURCE PACK personalised art card / postcard project
Resource Pack is defined as the product Creation Art Cards send you at project start upon your Project Booking Confirmation. It contains admin documents, postal packaging for your art return, artwork bags for organising your class art, Art Resource booklets given as 1 per registered class or mixed year class, promotional posters, and Infant Class Labels if required.

You must return the entire Resource Pack to Creation Art Cards at your own cost within 7 working days after your cancellation of our project. Otherwise, we will invoice you for £15 without further notice.

We can only provide 1 Resource Pack per project, with contents based on your number of register classes & estimated number of participant. If you should require any additional pack, we will charge you £6.50 plus £1.75 for each Art Resource Booklet within the pack. This is to cover the cost of our admin, material, and p&p.

Creation Art Cards will provide you with one Art Resource booklet per register class or mixed year class for each project. They are sent out to you free of charge only as part of your Resource Pack at project start only. Any additional copies required by you thereafter will be charged at £1.75 per copy inclusive of p&p - they are non-returnable/non-refundable even if your project is cancelled, you’ll still be liable to pay for your order.

Creation Art Cards will provide you at project start with what we consider to be adequate postal packaging for the return of your art as part of your Resource Pack. We are unable to provide you anymore thereafter. If you feel that our postal packaging is inadequate, you can provide your own instead.

Infant Class Labels are provided as an extra service to reduce work load for teachers / art coordinator with infants. In your Final Project Details, you are given the option for your request. We can only send these labels out at the same time we send your Resource Pack, and this pack is usually send out very shortly or immediately after your Booking Confirmation depending on your project timescale. Infants include pupils from nursery, reception, year 1 & year 2.

VARIETY PACKS personalised art card / postcard project
Variety pack is available as another purchase option based on art submissions from classes only ( art sent in the CLASS ARTWORK BAG, not the NON-CLASS ARTWORK BAG). Each pack contains 1 card of each design from each class.
The minimum number of art submission from each class must be 25. If your classes are under 25, then we will combine classes to make up each Variety Pack. We reserve our rights to not offer this option altogether if your entire group size is under 15.

Creation Art Cards offer the sales of Variety Packs as a bonus to the sales of the Single Design Packs only. We reserve our rights to not sell this product to you if not enough Single Design orders are placed. This is strictly intended to ensure our project process has been carried through by you as intended by Creation Art Cards. This means that all the Sample Packs that we return to your organisation must be distributed by you, as presented in our original packaging to all the original artists/ pupils to generate potential sales of the Single Designs from all the participating individuals. This condition will only be applied if you have not carried through with the intended project process.

Creation Art Card occasionally offer seasonal multiple discount for the sales of Variety Packs. This discount is only offered at the time you place your final order. Any additional orders thereafter will revert to our regular price per pack.

The contents of each Variety Pack are packaged as presented by Creation Art Cards; no substitution or changes can be made

DELIVERY & COLLECTION personalised art card / postcard project
The delivery of the Resource Pack, sample cards, and final orders are FREE, provided there is a minimum of 141 participants in the project. Otherwise, we’ll charge a single small fee of £7.50 for up to 35 participants or £12.50 for 36-140 participants to subsidise the three carriages only if your final order is under £500. We’ll add this amount to your invoice when we deliver your final order. Depending on the size of your order, we’ll either dispatch via courier or Royal Mail Recorded 1st Class. Our courier service is between 9:00-17:30 hr during working weekdays. A signature will always be required.

Each project includes 1 artwork collection of 1 single packet (for group 141 or more only) , 1 sample card delivery, & 1 final order delivery.

The following charges applies to any additional p&p that occurs outside the inclusive service of each project:

£ 8.50 collection of artwork for group size 141+
£ 5.50 delivery of sample cards for up to 35 packs
£ 10.50 delivery of sample cards for more than 35 packs
£ 4.50 delivery of final order 1-4 pk
£ 7.50 delivery of final order 5-8 pk
£ 10.50 delivery of final order 9+ pk

For all deliveries & collections of artwork outside mainland UK, including Scotland, Highlands, Islands, Northern & Southern Ireland, there will be a surcharge regardless of the numbers of participants. Please contact us for details.

Large orders may be delivered on a pallet; we will contact you prior to confirming this service. If this is a problem, it is imperative that you advise us as charges made to us for pallet deliveries cannot be refunded if you turn your order away. We will invoice you for the initial failed pallet delivery, which can be very expensive.

The collection of your artworks is also FREE provided there is a minimum of 141 participants in the project. You’ll need to print the courier label, which you can obtain by contacting us 1 working day by 3:30PM before you require collection. We’ll email you the label & schedule a collection for the following working day between 9:00 - 17:30 hr.
If your project has less than 141 participants, then you’ll need to send in your artworks yourself. Unless you are using your own courier, we recommend that you use Royal Mail 1st Class Recorded delivery to ensure safe arrival with us.

If you are unable to print your own courier label, you must notify us well before your art is ready. This is so that we can make alternative arrangement to ensure your art is with us to meet your deadline.

Your art return using our free courier service is strictly for 1 collection of 1 single packet only. No strapping of packets together will be allowed.
If you have more than 1 packet, our courier will only pick up the packet with the courier label attached; you will end up having to send the remaining packets yourself at your own cost.
If our courier picks up none of the packages, we will charge you £8.50 as a failed collection. Subject to your notification, we will re-schedule another collection of a single packet only at no additional charge. We will not be responsible for any subsequent art collection thereafter.
If our courier picks up all the packets for any obscure reasons, or you allow them to take all the packets, then we will charge you £8.50 per extra packet.
All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.

You must never print more than 1 label that we email you & attempt to stick any extra label (multiple copies of the email label) onto your extra packets. this can have serious consequence of all your packets being lost in transit; therefore, causing major inconvenience & severe delay to your project.

Once you have scheduled an art collection with us using our courier, your packet must be ready and someone must be available to give the parcel to the courier the following working day or scheduled pick up day between 9:00-17:30 hr. Failed collection will be invoiced at £8.50. Subject to your notification, we will re-schedule another pick up at no additional charge, however, we will not be responsible for any subsequent art collection thereafter. All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.

If the courier company charges Creation Art Cards for waiting time, then we will invoice you at project end for this waiting time charge.

If you prefer to use your own postal packaging with our free art collection service, you must inform us at the time of your courier arrangement the metric dimension of your packet. Unless you have this information, we cannot arrange a courier service. This can cause production delay & your agreed deadlines may not be met.

We provide you with what we consider to be the most suitable postal packaging for your art strictly for your convenience only. We do not accept any responsibility to damages of your art while in transit with any third party. It is in your best interest to package your art submissions securely and appropriately to prevent damages that may be caused by the generally rough handling while in transit.

You accept to use our courier collection service at your own risk, we are not liable to compensate you if your art is lost or damaged while in transit

If Creation Art Cards arrange for dispatch on time for the delivery of your sample proof or final order, we are not held responsible for any lateness caused by Force Majeure events, events beyond our control
we are unable to reprint or resend your bespoke pupil's Single Design Order Slips for free
all final orders are 100% payable and no refunds can be issued as all products are made bespoke to order

Force Majeure events Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government

You are responsible for organising & paying your own p&p when sending in your late art.

RE-ORDER DUE TO CLERICAL ERRORS MADE BY YOU / US & DAMAGES personalised art card / postcard project
Re-order is defined as an additional order made after the delivery of your Final Order Delivery; each project includes 1 Final Order Delivery regardless p&p is charged for your project.

All re-order will be charged starting at 1st pack price, even if the same artist has previously made an order.

All re-order will incur extra p&p unless it is due to our fault or your product is damaged on arrival; prices are stated in the DELIVERY terms above.

We’ll endeavour to process your re-order ASAP; especially for projects with a tight deadline such as Christmas cards, you’ll need to observe our production & delivery turnaround, which is clearly stated in the Re-Order Form that will be sent to your email prior to the arrival of your Final Order.

We will send you a separate invoice, which is payable in 7 working day; if you place your Re-Order soon after your Final Order Delivery, then you can wait & pay for both invoices together.

All faulty goods or damages made in transit will be promptly replaced as a re-order at not extra cost to you, no cancellation can be made by you. We’ll endeavour to process your Re-Order as a priority.

When it is a printing error made by us in the Final Order, we’ll only replace the cards, not the envelopes. You need to advice the buyers to keep the faulty printed packs, we may compensate by giving away a few extra cards / envelopes with their replacement cards for the inconvenience caused.

LATENESS / DELAYS personalised art card / postcard project
Once your project sample card or final card order is well beyond our production process, we may charge a Production Fee of £10 if the disruption is severe for any additional late art submission or late final orders. This amount will be added to your invoice at project end. It is your responsibility to contact us to assess the situation should you require to send in very late art or final orders.

We will do our best to process your additional late art submission / final order to avoid extra p&p charge, but there is no guarantee that we can meet the agreed deadline dates agreed in your booking confirmation.

All late art must be sent in altogether, not individually as they are ready; our project is intended as bulk production.

If your additional late art / final order are submitted to us severely late after we have gone well into production, we may refuse those late submissions altogether if we are too busy to cater to your requests, even if you are prepared to pay for extra p&p and/or Production Interruption charge. We will charge you between £5.50-8.50 to return those unprocessed late art; it is your responsibility to contact us to assess the situation prior to sending your very late additional art to us.

Your responsibility to prevent delays
To ensure efficient production, you must complete and return all relevant project documents that we provide as instructed. We cannot be held responsible for any production delay if you do not return the required documents completed and on time.

It is your responsibility to organise & label your art correctly according to the instructions provided in your Resource Pack. If you do not follow the procedures, we may make an attempt to sort them out if possible, however, we will not be responsible for any mix up or lost of art. In more severe cases, we may have to return all your art so that you can organise, label, & resend them to us so that we can process your samples efficiently. In this case, we will charge you £8.50 to return your art, and you will have to organise & pay for your own p&p to re-send your art to us. All delays caused by re-sending the art or us having to sort out your art will result in not meeting the agreed deadline dates for the return of your samples and the delivery of your final order. If you cancel your project at this stage, our standard cancellation fee will be applied.

PRINTING PROCEDURE personalised art card / postcard project
We will email you a digital proof of your card to check text & logo (if applicable) at project start. You must ensure to reply promptly to avoid production delay.

Once we start to process your art, we are unable to make any changes to your selections made in the FINAL PROJECT DETAILS sent to you at project start . This includes card opening format, school logo / school name printing at the card back, the ‘cheque made payable’ on the Single Design Order Slips that go out to parents / artists. We will print your selected details onto ALL the samples, final cards, & parent’s order slips for the entire project.

Logo ( applies to Art Cards only ) - must be be submitted either in PDF or good quality hard copy shortly after booking confirmation at project start so that we can prepare your digital proof. If you have chosen to have your logo to be printed and we do not receive it in either format at least 14 days before we receive your art, we will automatically print onto BOTH the samples & your final cards your school / organisation name as registered on you Project Booking Confirmation without any further notice if you have not chosen any text printing. Once your art is in production, no changes can be made.

Single Design Order Slips
Once your project Single Design Order Slips are in production, if you need to change any text due to no fault of ours, you will be charged the following Extra Production Charge based on the number of art processed from your project & the stage of our production.
Complete repackaging & reprinting - can cause severe delay
1st 30 art £20
all additional art @ 25 pence each
Reprinting only
1st 30 art £10
all additional art @ 5 pence each

Parent’s Latest Payment Return Date is printed on to all the Single Design Order Slips when we process your art; with the exception of Christmas Card Project, this date will be provided to you at the time of your Project Booking Proposal for your approval & again in your Project Booking Confirmation.
For Christmas Card Projects, we’ll determine this date according to when we receive & process your art. We usually allocate a period of between 5 days to 1 week (depending on your group size) for you to distribute the samples to the artists, allow time for parents to make payment, and for you to place your order with us. So your Parents Latest Payment Return Date printed on the Single Design Order Slips will fall into a date within your allocated period. We will contact you via email to approve prior to production. You'll need to respond promptly to avoid production delay. If we do not hear from you, we will process the slips without further notice and any change after this will incur charges as set above.

We will add the appropriate Extra Production Charge to your invoice at project end. This extra process can cause delay and we may not be able to meet your agreed deadlines as set in your Project Booking Confirmation.

REPRODUCTION QUALITY personalised art card / postcard project
We endeavour to give your the best digital reproduction. However, you accept that the reproduction of your logo and your art may vary from the original. Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may not be identical to your final order print run even if the settings remain unchanged.

You accept that variations in colours are inherent within the digital printing process, even when files are submitted in CYMK and particularly in other formats.

You accept that computer hardware setups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the proof confirmation process.

You rely entirely upon yourself to choose a suitable product; any information provided by Us is purely guidance and is not any way providing a decision on your purchase.

MISCELLANEOUS personalised art card / postcard project
You must follow the Key Guidelines to Observe in our Art Resource. We will not be held responsible for damages to your art such as smudges, smears, loss of collage, etc. that are caused by your lack of responsibility to observe our key guidelines.

WRITTEN COMMUNICATIONS personalised art card / postcard project
When you take part in our project, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purpose you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
__________________________________

It is your duty as a project coordinator to delegate project information provided to the relevant parties involved in your project. This includes the distribution of our Art Resource booklets and artwork bags to class teachers or the art lesson coordinators. You’ll be given 1 Art Resource booklet & 1 Artwork Bag per registered class or mixed year class with your Resource Pack.
You are also responsible for ensuring that all class art teachers will at least observe the crucial information in the Art Resource regarding
YOUR ART TEMPLATE, KEY GUIDELINES TO OBSERVE, and to find out how to produce art to complement our reproduction

By your return of the Final Project Details that leads to your Project Booking Confirmation, it means that you have read, understood, and accepted the Project Terms & Conditions as stated above.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

EXPRESS ART CARD / POSTCARD PROJECT TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order

Tremendous effort, time & expense will be put towards the production of the Sales Packs
★If your intention is to not promote your project as intended, then this project is not for your & you must not allow your booking to be confirmed.
★Sales Pack contains your 3 sales display sample cards per design, 3 bespoke pr posters & bespoke A5 full colour Pupil's Order Slips.
★You must promptly distribute the Pupil's Order Slips to all the registered pupils as project intended.

PROJECT REQUIREMENTS - the following requirements must be met in order to commit to participate in our Express Card Project
Communication with us will be by electronic means via your corresponding email address. You’ll need to have some basic IT skills as in to return emails; open, fill, save and attach pdf documents. This doesn’t mean that you can’t telephone us for queries.

1)Return your FINAL EXPRESS PROJECT DETAILS promptly at project start as required or we cannot confirm your project
2)Observe the crucial information in the Art Resource regarding YOUR ART TEMPLATE & KEY GUIDELINES TO OBSERVE; you are also obligated to ensure all class art teachers read this essential project information.
3)Forward the digital ART RESOURCE to anyone conducting the class art; if the digital version is not a viable option, then forward the printed version.
4)Promptly return your ARTWORK SUBMISSION FORM with your art properly organised as instructed
5)Promptly distribute all the Pupil’s Order Slips as presented by us, to ensure parents have enough time to meet deadline printed on the forms; we do expect you to hand out the slips that you have requested based on your number of registered pupils
6)Promptly return your final order forms - SCHOOL ORDER FORM ( digital or hard copy) to us to place your fundraising project order.
7)Make your payment within 7 working days upon receiving your final order

CANCELLATION express art card / postcard project
If you cancel your booking after your project confirmation prior to art being processed
You must notify us immediately & return the entire Starter Pack at our own cost to Creation Art Cards within 7 working days of your cancellation, otherwise, we will invoice you £15 administration fee without further notice. You are still liable to pay for all extra items that you’ve ordered including the payable copies of the Art Resource booklets and Specialised Art Papers, as they are 100% non-returnable & non-refundable.

Once we start to process your art, cancellation charge is calculated based on the following:
•£35 to cover Starter Pack, admin work, loss of booking, & return of your art
•inclusive Pupils Order Slips based on 10p per copy if they have been produced or sent
•£8.50 p&p if we have already send out your inclusive Sales Pack
•plus any other extra items including Hard Copy Proof, Re-print Cost, extra p&p, extra non-inclusive Art Resource Booklets, Specialised Art Papers

Once your final order is being processed, your order is 100% payable at project end

All additional items that you order at any duration of the project are fully payable, non-returnable / non-refundable; we will still invoice you for your order regardless of when your project is cancelled
• non-inclusive copies of the Art Resource booklets
• Specialised Art Papers
• posters
• Pupil’s Order Slips - reprint
• Sales Display Sample Cards
• Hard Copy Proof
• additional Starter Pack
• p&p

PAYMENT - SALES - ORDER express art card / postcard project
You will be invoiced at project end & payment must be made within 7 working days. Your invoiced amount will be based on the orders you have made in the School Order Forms, plus any other applicable extra expense.

Our special School Prices are strictly structured for this project, these prices are not intended for any other purpose, If you would like to have bespoke school cards made for other purpose, please see our BESPOKE ART CARDS or contact us for a very reasonable quote.

We do not accept the payment you have received from your buyers. Any fund raising related purchase from your project must be made through your organisation taking part in the project. All such orders must be made by you the registered project coordinator using only the School Order Form, not the Pupil’s Order Slips.

You will be fully responsible to take the correct payments from sales you made to any third parties, in either cash or cheques made payable to your organisation. We will invoice you at project end for the sales amount of your project according to the orders you’ve placed in the School Order Form, not the Pupil's Order Slips.

You will be given the opportunity to inform us at project start in the document FINAL EXPRESS PROJECT DETAILS- Specify EXACTLY (school, pta,etc) who you would like parents to make cheques payable to. If you have not specified at the time, we will automatically print on the Pupil’s Order Slips the school name as registered on your Booking Confirmation. Any reprint will incur extra charge.

On the Pupil’s Order Slips, you cannot specify to have cheque payments made payable to us CREATION ART CARDS. You can only specify your organisation / school as registered in your Project Booking Confirmation, or the name of the official fund raising body of your organisation / school as registered in your Project Booking Confirmation.

If third parties do decide to order directly from us, then their order will become a direct sales with Creation Art Cards, not part of your fund raising project; no funds will be given to your school/organisation.
our selling prices for art cards £4.50 per pack of 9 cards 2 packs £8.50 3 packs £12.50
our selling prices for postcards £4 per pack of 9 cards 2 packs £7.50 3 packs £11.50

If we feel that your own selling price to third party is not appropriate for the cards, you’ll have to pay for the production of the Sales Pack, which is £15 plus 10p per copy for the Bespoke Pupil's Order Slips - p&p is free. Alternatively, we will impose a minimum order of 30 packs for each design and we will still produce your Sales Pack.

If you are eligible for any of our Early Bird or Double Project Scheme, we can only calculate your funds based on our rrp.

Creation Art Cards will only fullfil your project orders based on your selections made on the return of your hard copy or digital copy School Order Form - no other documents will be accepted for placing your project final order.

SALES PACK express art card / postcard project
Sales Pack is defined as the product that Creation Art Cards return to your organisation after processing your art. This includes the original art, the sales display sample cards that belong to the art - 3 per design, the bespoke pr posters - 3 per project & the bespoke full colour Pupil’s Order Slips.

Only 1 pack can be sent per project at no charge. If you require any additional item, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

The quantity of Pupil's Order Slips are provided based on the number of pupils you registered on your booking form. The slips must be handed out to those pupils to invite sales as project intended.

The number of art that we process to produce your sales display sample cards is the number of designs you must promote.

You must send all your art to us altogether as we cannot produce your Sales Pack at different time.

Logo ( applies to Art Cards only ) - must be be submitted either in PDF or good quality hard copy shortly after booking confirmation at project start so that we can prepare your digital proof. If you have chosen to have your logo to be printed and we do not receive it in either format at least 14 days before we receive your art, we will automatically print onto BOTH the samples & your final cards your school / organisation name as registered on you Project Booking Confirmation without any further notice if you have not chosen any text printing. Once your art is in production & you require changes, we will apply our Re-print cost.

Parent’s Latest Payment Return Date is printed on to all the Pupil’s Order Slips when we process your art; we will seek your approval prior to production. Once in production and if you require changes to the Pupil’s Order Slips, re-print cost will be applied.

We will process your Bespoke Sales Pack based on information you provide, digital proof will be sent for your approval. If you require any changes after our printing process, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

Reprinting & Additional item Prices
•10p per Pupils Order Slips
•50p per poster
•£1 per Sales Display Sample Card
•£1.75 per Art Resource Booklet
•£4 per Starter Pack plus £1.75 for every Art Resource Booklet in the pack minus the 1st booklet
additional p&p applies in accordance with product sent, see Delivery & Collection

All revisions required by you may cause production delay & your project deadline may be subject to delay.

DELIVERY & COLLECTION express art card / postcard project
The delivery of the Starter Pack & your Sales Pack is FREE.

You are responsible to send in your art to us.

Each project includes 1 final order delivery free of charge subject to order value of £200; otherwise, we charge £9.50. Any additional final order p&p after this inclusive delivery will be subject to extra charge as stated below.

All additional final order p&p
•1-4 pk £4.50
•5-8 pk £7.50
•9+ pk £10.50

All additional p&p that occurs outside the inclusive service of each project
•Sales Pack £8.50
•Pupil's Order Slips £6.50
•Posters £2.00

Large orders may be delivered on a pallet; we will contact you prior to confirming this service. If this is a problem, it is imperative that you advise us as charges made to us for pallet deliveries cannot be refunded if you turn your order away. We will invoice you for the initial failed pallet delivery, which can be very expensive.

For all deliveries outside mainland UK, including Scotland, Highlands, Islands, Northern & Southern Ireland, there will be a surcharge regardless of the numbers of participants. Please contact us for details.

Creation Art Cards provide you with what we consider to be the most suitable postal packaging for your art submission strictly for your convenience only. We do not accept any responsibility to damages of your art while in transit with any third party. It is in your best interest to package your art submissions securely and appropriately to prevent damages that may be caused by the generally rough handling while in transit.

Although every care and attention to detail will be taken when we receive your art, Creation Art Cards will not be held responsible for any loss or damage of original art caused while in transit with any third party.

If Creation Art Cards arrange for dispatch on time for the delivery of your Sales Pack or final order, we are not held responsible for any late arrival caused by Force Majeure events, circumstance beyond our control.
•we are unable to reprint or resend your bespoke order forms for free
•all final orders are 100% payable and no refunds can be issued as all products are made bespoke to order

Force Majeure events Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government

RE-ORDER DUE TO CLERICAL ERRORS MADE BY YOU / US & DAMAGES personalised art card / postcard project
Re-order is defined as an additional order made after the delivery of your Final Order Delivery; each project includes 1 Final Order Delivery regardless p&p is charged for your project.

All re-order will be charged starting based on 1st pack price.

All re-order will incur extra p&p unless it is due to our fault or your product is damaged on arrival; prices are stated in the DELIVERY terms above.

We’ll endeavour to process your re-order ASAP; especially for projects with a tight deadline such as Christmas cards, you’ll need to observe our production & delivery turnaround, which is clearly stated in the Re-Order Form that will be sent to your email prior to the arrival of your Final Order.

We will send you a separate invoice, which is payable in 7 working day; if you place your Re-Order soon after your Final Order Delivery, then you can wait & pay for both invoices together.

All faulty goods or damages made in transit will be promptly replaced as a re-order at not extra cost to you, no cancellation can be made by you. We’ll endeavour to process your Re-Order as a priority.

When it is a printing error made by us in the Final Order, we’ll only replace the cards, not the envelopes. You need to advice the buyers to keep the faulty printed packs, we may compensate by giving away a few extra cards / envelopes with their replacement cards for the inconvenience caused.

REPRODUCTION QUALITY express art card / postcard project
We endeavour to give your the best digital reproduction. However, you accept that the reproduction of your logo and your art may vary from the original. Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may not be identical to your final order print run even if the settings remain unchanged.

You accept that variations in colours are inherent within the digital printing process

You accept that computer hardware setups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the proof confirmation process.

You rely entirely upon yourself to choose a suitable product; any information provided by Us is purely guidance and is not any way providing a decision on your purchase.

LATENESS express art card / postcard project
Once your final card order is well beyond our production process, any additional late final orders will incur a Production Interruption charge of £10 for each disruption caused & this amount will be added to your invoice at project end. It is your responsibility to contact us to assess the situation should you require to send in very late final orders.

We will do our best to process your additional late final order, but there is no guarantee that we can meet the agreed deadline dates set in your booking confirmation.

If your additional late final order are submitted to us severely late after we have gone well into production, we may refuse those late submissions altogether if we are too busy to cater to your requests, even if you are prepared to pay for the p&p and/or Production Interruption charge.

To ensure efficient production, you must organise your art, complete and return all relevant project documents that we provide as instructed Creation Art Cards cannot be held responsible for any production delay if you do not return the required documents completed and on time.

MISCELLANEOUS express art card / postcard project
You must follow the Key Guidelines to Observe in our Art Resource or the pdf version sent with your Booking Confirmation email. Creation Art Cards will not be held responsible for damages to your art such as smudges, smears, loss of collage, etc. that are caused by your lack of responsibility to observe our key guidelines

Creation Art Cards will not process & will return any art that is not on A4 media following the How to Create Your Artwork Template in our Art Resource or the downloadable PDF-How to Create Your Artwork Template.

Creation Art Cards will not process and will return any art containing unsuitable material that may damage our equipment. This includes fine particles, metal, bulky item, sharp objects such as glitter, sand, salt, sugar, staples, wire, beads, buttons, sequins, pasta, cork, pegs, thick heavy cardboard, etc. Please see OUR MEDIA SUGGESTION & KEY GUIDELINES TO OBSERVE on our website under Your Art, or if your booking has been confirmed, this same information can be found in your Art Resource Booklet, and in your Booking Confirmation email in PDF format.

If we are unable to process all your art, you can resend us new art & we can return the unprocessed art at the same time we return your Sales Pack. This may cause production delay & all schedules set at confirmation may not be met.

If we are unable to process all your art, and you’d like to cancel your project, our standard cancellation of £35 applies, plus any extras you have requested.

If your number art designs has been reduced due to us not being able to process some of your art, your final order will be charged according to the price of the reduced number of designs. If you decide to add more designs than you have registered, then your final order will be charged accordingly.

It is your duty as a project coordinator to delegate project information provided to the relevant parties involved in your project. This includes the distribution of our Art Resource to class teachers or art lesson coordination. You’ll be given a digital version plus 3 Art Resource booklet per 200 pupils as part of your Starter Pack. In addition, all important art guidelines & art template details will be sent to you in pdf so that you can provide the information to other members who are involved in your project.

WRITTEN COMMUNICATIONS personalised art card / postcard project
When you take part in our project, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purpose you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
__________________________________

By your return of the Final Project Details that leads to your Project Booking Confirmation, it means that you have read, understood, and accepted the Project Terms & Conditions as stated above.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

ART CALENDAR PROJECT TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order

PROJECT REQUIREMENTS the following requirements must be met in order to commit to participate in this project
Communication with us will be by electronic means via your corresponding email address. You’ll need to have some basic IT skills as in to return emails; open, fill, save and attach pdf documents, and to complete 1 EXCEL document to record your Final Order. This doesn’t mean that you can’t telephone us for queries.
1)Return your FINAL PROJECT DETAILS promptly at project start as required or we cannot confirm your project
2)Observe the crucial information in the Art Resource regarding YOUR ART TEMPLATE & KEY GUIDELINES TO OBSERVE; you are also obligated to ensure all class art
teachers read this essential project information.
3)Forward the digital ART RESOURCE to anyone conducting the class art; if the digital version is not a viable option, then forward the printed version.
4)Hand out the provided bespoke Pupil Order Slips to the registered pupils when they are ready to bring their completed art home to invite parents to make a purchase
5)Promptly return your FINAL ORDER FORM / PUPIL’S NAME LIST, with artist’s name and order quantity recorded correctly as instructed
6)Promptly arrange for art collection of 1 single packet with us as instructed
7)Promptly return your ARTWORK SUBMISSION FORM with your art properly organised as instructed
8)Make your payment within 7 working days upon receiving your final order

OPTIONAL REQUIREMENTS

If you require your logo to be printed, you must send this in immediately after booking confirmation so that we can prepare your calendar proof. which is needed to process your Resource Pack. You'll need this pack to start your class art.

FINAL ORDER FORM / PUPIL'S FULL NAME LIST art calendar project
You must return this digital document to place your Final Order. It must be completed as instructed, or we cannot process your project efficiently

Unless we have this document, we cannot process your project even if we have received your art; the agreed deadlines as set in your Project Booking Confirmation will be subject to delay This list is crucial for processing the art & for coding the Product.

If we do not receive this document at all by the time your art is due, we may refuse to process your project, cancellation charge will be applied based on Cancellation Terms 2.

How we product code our end product
The data you provide in this document will be the name we will copy & paste and then print onto our product as our Product Reference Code.

If any name cannot be found because you have accidentally miss it out, we will process the Pupil’s name written directly on the attached Order Slip. If the written reference is not legible, we may only print partial name as our Product Reference Code or make up some other code. We will process the ‘order quantity’ as recorded on this attached slip, however, if we mis-read the ‘quantity’, you will be charged for the excess order or pay for any missed-out quantity plus P&P as a Re-order.

Although we will typically print the artist’s name as part of our ‘product coding’, it is not meant as a credit to the artist.


please observe the following typical example so that you will understand our process

each data you record on this document must be the same as the name written on the attached Order Slip, plus you have to add hyphen & order quantity after the name

• If your pupil John Smith has requested to order 1 calendar on the attached Order Slip, then you’ll have to record in this document JOHN JONES-1
• We’ll print onto the final product as our Product Reference Code SS-1TX-191011-AC-5C-JOHN JONES-1



If JENNY SMITH submitted an art and her name / order cannot be found on this document
• we’ll print onto the final calendar as our Product Reference Code SS-1TX-191011-5C-JENNY SMITH, which is the name written on the attached Order Slip
• If the writing is partially legible, we may print the Product Reference Code as SS-1TX-191011-5C-J SMITH or SS-1TX-191011-5C-JENNY S
• If the writing is completely not legible, we may contact you if time allows or make up an end code such as SS-1TX-191011-5C-JS.

To avoid misunderstanding or disappointment, you, as the project coordinator, are obligated to instruct all the class art teachers / pupils to observe our Template Guide in the Art Resource for full explanation about our printing from Template to Final Product; this is regardless if you are providing pupil’s pre-printed templates, as the template does not have enough space for us to include enough essential information.
Therefore, to have the artist’s name printed other than in our Product Reference Code, artists do need to include a signature in the Art Area #2, most importantly, this will also give the Calendar a visually balanced look. - this information is clearly stated & illustrated in the Art Resource.

Our obligation to make corrections
If we copy / paste any mis-typing or misspelling made by you on the Order Form / Pupil’s Full Name List and then discovered by the buyer in the Final Product, you will have to be financially responsible for the reprint with the correction - charged at 65% of order value plus p&p as a Re-Order. Alternatively, you can tell parents that their writing was not legible on the Order Slip.

If we have to process any art / order that aren’t recorded on the Order Form / Pupil’s Full Name List, any clerical error or mis-typing, or mis-spelling made by us that is discovered by the buyer in the Final Product can be amended upon your request; however, re-print will be charged 100% to order value plus p&p as a Re-Order. Alternatively, you can tell parents that their writing was not legible on the Order Slip.

If we’ve made clerical / typing error in the Product Code ( data different to the Final Order Form / Name List ), we’ll make corrections upon your request at no extra cost to you.

CANCELLATION art calendar project
1. If you cancel your booking after your project confirmation prior to art collection, you must notify us immediately & return the entire Resource Pack minus any bespoke items at your own cost to Creation Art Cards within 7 working days of your cancellation, we will only invoice you for the cost of your bespoke Pupil's Order Slips @ 10p per copy. Failure to return the Resource Pack as required will incur a £15 admin fee plus cost of Pupil's Order Slips. If you have ordered any extra Art Resource booklets or specialised art papers, you are also liable to pay for them as they are 100% non-returnable / non-refundable.

2. After art collection prior to art processing, cancellation charge is as follows:
•£45 to cover the Resource Pack, admin work, loss of booking, collection of your art
•the inclusive Pupil's Order Slips based on 10p per copy
•£8.50 p&p to return your art
•plus all other extra item charges including Hard Copy Proof, Re-print Cost, extra p&p, non-inclusive Art Resource Booklets, & specialised art papers

3. Once your final order / art is being processed, your order is 100% payable at project end

All additional items that you order at any duration of the project are fully payable, non-returnable / non-refundable; we will still invoice you for your order regardless of when your project is cancelled - this includes losing your booking due to the failure to return your Pupil’s Full Name List.
• non-inclusive copies of the Art Resource booklets
• Specialised Art Papers
• posters
• Pupil’s Order Slips - reprint
• Sales Display Sample Calendar
• Hard Copy Proof
• Extra Resource Pack
• p&p

Optional Full Name List Processing Fee is 100% payable regardless when you cancel your project. If cancellation is done at project start & we haven’t started any work, then you will not be charged.

PAYMENT - SALES - ORDER art calendar project
You will be invoiced at project end & payment must be made within 7 working days. Your invoiced amount will be based on the current school price, the number of art submitted & the quantity you specify in Part 1 of the Pupils Order Slips attached to each art, plus any other applicable charges.

We do not accept the payment you have received from parents / artists. Any fund raising related purchase from your project must be made through your organisation taking part in the project. All such orders must be made by you, the registered project coordinator. You will be fully responsible to take pupil's correct payment, in either cash or cheques made payable to your organisation, based on their orders made in the Pupil's Order Slip.

Our special School Prices are strictly intended for our project purpose, they have been especially structured for individual artists / pupils to purchase their own reproduction to enable your organisation to raise funds. These prices are not intended for any other purpose.

You will be given the opportunity to inform us at project start in the document FINAL PROJECT DETAILS- Specify EXACTLY (school, pta,etc) who you would like parents to make cheques payable to. If you have not specified at the time or if you have not returned your form, we will automatically print on the Pupil's Order Slips the school name as registered on your Booking Confirmation. No change can be made once we start processing your order unless you are prepare to pay the Production / Reprinting Cost.

On the Pupil's Order Slips, you cannot specify to have parent’s/artist’s cheque payments made payable to us CREATION ART CARDS. You can only specify your organisation / school as registered in your Project Booking Confirmation, or the name of the official fund raising body of your organisation / school as registered in your Project Booking Confirmation.

If parents do decide to order directly from us, then those orders will become a direct sales with Creation Art Cards, not part of your fund raising project; no funds will be given to your school/organisation.

Upon request at the time before your Project Confirmation, you can view examples of our standard Pupil's Order Slip. They can be sent to you in pdf format only. This is so that you will know exactly your admin responsibility prior to your final commitment to our project.

RESOURCE PACK art calendar project
This is sent to you at project start upon your Project Booking Confirmation. It contains admin documents, postal packaging for your art return, artwork bags, Art Resource booklets, bespoke promotional posters, bespoke Pupils Order Slips, and 1 bespoke display sales sample calendar.

You must return the entire Resource Pack minus any bespoke items at our own cost to Creation Art Cards within 7 working days of your booking cancellation, we will only invoice you for the cost of your bespoke Pupil's Order Slips @ 10p per copy. Failure to return the Resource Pack as required will incur a £15 admin fee plus cost of Pupil's Order Slips.

Only 1 pack can be sent per project at no charge. If you require any additional item, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

Logo - if required, must be be submitted either in PDF or good quality hard copy shortly immediately after booking confirmation at project start so that we can prepare your digital proof. We cannot sent you this pack until we receive your logo.

Parent’s Latest Payment Return Date will be printed onto all the Pupil’s Order Slips at project start and can only be sent at the same time as your Resource Pack; this date will be provided to you at the time of your Project Booking Proposal for your approval & again in your Project Booking Confirmation. You must carefully check the detail are correct & suitable for your time frame. Once we start production and if you require changes to the Pupil’s Order Slips, re-print cost will be applied.

We will process your Bespoke Resource Pack based on information you provide, digital proof will be sent for your approval. If you require any changes after our printing process, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

Reprinting & Additional item Prices
•10p per Pupils Order Slips
•50p per poster
•£1.00 per Sales Display Sample Calendar
•£1.75 per Art Resource Booklet
additional p&p applies in accordance with product sent, see Delivery & Collection

Creation Art Cards will provide you with one Art Resource booklet per register class or mixed year class for each project. They are sent out to you free of charge only as part of your Resource Pack at project start. Any additional copies required by you thereafter will be charged at £1.75 per copy.

Creation Art Cards will provide you at project start with what we consider to be adequate postal packaging for the return of your art as part of your Resource Pack. We are unable to provide you anymore thereafter.

DELIVERY & COLLECTION art calendar project
Each project includes 1 free delivery of your Resource Pack.

The delivery of your final orders is FREE subject to order value of £250; otherwise, we charge £12 at project end. Our courier service is between 9:00-17:30 hr during working weekdays. A signature will always be required. Any additional final order p&p after this inclusive delivery will be subject to extra charge as stated below.

Large orders may be delivered on a pallet; we will contact you prior to confirming this service. If this is a problem, it is imperative that you advise us as charges made to us for pallet deliveries cannot be refunded if you turn your order away. We will invoice you for the initial failed pallet delivery, which can be very expensive.

All additional final order p&p
•1-10 calendar - £4.50
•11-30 calendars - £7.50
•31+ calendars - £10.50

Additional p&p that occurs outside the inclusive service of each project
•Entire Resource Pack £8.50
•Pupil's Order Slips £6.50
•Posters £2.00
•Sales Display Calendar £2.00

The collection of your artworks is also FREE. You’ll need to print the courier label, which you can obtain by contacting us 1 working day by 3:30 PM before you require collection. We’ll email you the label and schedule a collection for the following working day between 9:00 hr-17:30 hr.

We can only provide 1 free art collection per project; you are responsible for organising & paying your own P&P when sending in any additional art.

For all deliveries & collections of artwork outside mainland UK, including Scotland, Highlands, Islands, Northern & Southern Ireland, there will be a surcharge regardless of the numbers of participants. Please contact us for details.

If you are unable to print your own courier label, you must notify us well before your art is ready. This is so that we can make alternative arrangement to ensure your art is with us to meet your deadline.

Your art return using our free courier service is strictly for ONE COLLECTION of ONE SINGLE PACKET only. No strapping of packets together will be allowed.
•If you have more than 1 packet, our courier will only pick up the packet with the courier label attached; you will end up having to send the remaining packets yourself at your
own cost.
•If our courier picks up none of the packages, we will charge you £8.50. Subject to your notification, we will re-schedule another collection of a single packet only at no
additional charge. We will not be responsible for any subsequent art collection thereafter.
•If our courier picks up all the packets for any obscure reasons, or you allow them to take all the packets, then we will charge you £8.50 per extra packet.
•All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your final order may not be met.

You must never print more than 1 label that we email you & attempt to stick any extra label (multiple copies of the email label) onto your extra packets. This is because some couriers may pick up all the packet without checking; this can have serious consequence of all your packets being lost in transit; therefore, causing major inconvenience & severe delay to your project.

Once you have scheduled an art collection with us using our courier, you will have to ensure someone is available to give the parcel to the courier the following working day or scheduled pick up day between 9:00-17:30 hr. If the courier is unable to collect your packet due to no one in, then we will charge you £8.50. Subject to your notification, we will re-schedule another pick up at no additional charge, however, we will not be responsible for any subsequent art collection thereafter. All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.

When our courier arrives to collect your single packet, it must be ready. If our courier ends up with no art collection made, we will charge you £8.50. Follow by your notification, we will re-schedule another pick up at no additional charge; however, we are unable to offer you anymore courier service thereafter. This may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.

If the courier company charges Creation Art Cards for waiting time, then we will invoice you at project end for this waiting time charge.

Creation Art Cards will only provide 1 free artwork collection of 1 single packet per project where applicable. If you feel the postal packaging we have sent is insufficient or inadequate, you are responsible to provide your own instead.

If you prefer to use your own postal packaging with our free art collection service, you must inform us at the time of your courier arrangement the metric dimension of your packet. Unless you have this information, we cannot arrange a courier service. This can cause production delay & your agreed deadlines may not be met.

Creation Art Cards provide you with what we consider to be the most suitable postal packaging for your art submission strictly for your convenience only. We do not accept any responsibility to damages of your art while in transit with any third party. It is in your best interest to package your art submissions securely and appropriately to prevent damages that may be caused by the generally rough handling while in transit.

Although every care and attention to detail will be taken when we receive your art, Creation Art Cards will not be held responsible for any loss or damage of original art caused while in transit with any third party.

If Creation Art Cards arrange for dispatch on time for the delivery your Resource Pack or final order, we are not held responsible for any late arrival caused by Force Majeure events, circumstance beyond our control such as adverse weather, school closure, road closure, strikes, etc.
•we are unable to reprint or resend your bespoke items for free
•all final orders are 100% payable and no refunds can be issued as all products are made bespoke to order

Force Majeure events Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government

RE-ORDER DUE TO CLERICAL ERRORS MADE BY YOU / US & DAMAGES art calendar project
Re-order is defined as an additional order made after the single delivery of your Final Order; each project includes 1 Final Order Delivery regardless p&p is charged for your project.

All re-order due to no fault of ours will be charged starting at 1st set price, even if the same artist has previously made an order. For 1 calendar, it will be charged at 50% of the 1st set price.

All re-order will incur extra p&p unless it is due to our fault or your product is damaged on arrival; prices are stated in the DELIVERY terms above.

CLERICAL ERRORS MADE ON THE ARTIST’S NAME ON THE PRODUCT CODE
- We’ll invoice you 65% of order value plus p&p for re-print if the name / data printed on the Final Order is the same as the name / data you’ve recorded in the Final Order Form
- We will invoice you 100% of order value for re-print plus p&p if you have failed to record the artists data in the Final Order Form / Full Name List.
- No additional cost will be charged to you if we have printed data that is not identical to the name/data you’ve recorded in the Final Order Form

We’ll endeavour to process your re-order ASAP; especially for projects with a tight deadline, you’ll need to observe our production & delivery turnaround, which is clearly stated in the Re-Order Form that will be sent to your email prior to the arrival of your Final Order.

We will send you a separate invoice, which is payable in 7 working day; if you place your Re-Order soon after your Final Order Delivery, then you can wait & pay for both invoices together.

All faulty goods or damages made in transit will be promptly replaced as a re-order at not extra cost to you, no cancellation can be made by you. We’ll endeavour to process your Re-Order as a priority.

REPRODUCTION QUALITY art calendar project
We endeavour to give your the best digital reproduction. However, you accept that the reproduction of your art & logo may vary from the original. Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may not be identical to your final order print run even if the settings remain unchanged.

You accept that variations in colours are inherent within the digital printing process, even when files are submitted in CYMK and particularly in other formats.

You accept that computer hardware setups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the proof confirmation process.

You rely entirely upon yourself to choose a suitable product; any information provided by Us is purely guidance and is not any way providing a decision on your purchase.

LATENESS art calendar project
Once your final order is well beyond our production process, any additional late final orders will incur a Production Interruption charge of £10 for each disruption caused & this amount will be added to your invoice at project end. It is your responsibility to contact us to assess the situation should you require to send in very late final orders.

We will do our best to process your additional late final order, but there is no guarantee that we can meet the agreed deadline dates set in your booking confirmation.

If your additional late additional final order are submitted to us severely late after we have gone well into production, we may refuse those late submissions altogether if we are too busy to cater to your requests, even if you are prepared to pay for the p&p and/or Production Interruption charge.

To ensure efficient production, you must complete and return all relevant project documents that we provide as instructed. Creation Art Cards cannot be held responsible for any production delay if you do not return the required documents completed and on time.

MISCELLANEOUS art calendar project
You must follow the Key Guidelines to Observe in our Art Resource or the pdf version sent with your Booking Confirmation email. Creation Art Cards will not be held responsible for damages to your art such as smudges, smears, loss of collage, etc. that are caused by your lack of responsibility to observe our key guidelines

Creation Art Cards will not process & will return any art that is not on A4 media following the How to Create Your Artwork Template in our Art Resource or the downloadable PDF-How to Create Your Artwork Template. Resending your art can cause delay & the agreed deadline may be subject to delay. If your wish to cancel at this stage, our standard cancellation policy will be applied.

It is your responsibility to organise & label your art correctly as instructed. If you do not follow the procedures, we may make an attempt to sort them out if possible, however, we will not be responsible for any mix up or lost of art. In more severe cases, we may have to return all your art so that you can organise, label, & resend them to us so that we can process your art efficiently. In this case, we will charge you £8.50 to return your art, and you will have to re-send your art to us at your own cost. All delays caused by re-sending the art or us having to sort out your art will result in not meeting the agreed deadline dates for the delivery of your final order. If your wish to cancel at this stage, our standard cancellation policy will be applied.

Creation Art Cards will not process and will return any art containing unsuitable material that may damage our equipment. This includes fine particles, metal, bulky item, sharp objects such as glitter, sand, salt, sugar, staples, wire, beads, buttons, sequins, pasta, cork, pegs, thick heavy cardboard, etc. Please see OUR MEDIA SUGGESTION & KEY GUIDELINES TO OBSERVE on our website under Your Art, or if your booking has been confirmed, this same information can be found in your Art Resource Booklet, and in your Booking Confirmation email in PDF format. Resending your art can cause delay & the agreed deadline may be subject to delay. If your wish to cancel at this stage, our standard cancellation policy will be applied.

It is your duty as a project coordinator to delegate project information provided to the relevant parties involved in your project. This includes the distribution of our Art Resource in printed & digital versions to class teachers or art lesson coordination. In addition, all important art guidelines & art template details will be sent to you in pdf so that you can provide the information to other members who are involved in your project.

WRITTEN COMMUNICATIONS personalised art card / postcard project
When you take part in our project, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purpose you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
__________________________________

By your return of the Final Project Details that leads to your Project Booking Confirmation, it means that you have read, understood, and accepted the Project Terms & Conditions as stated above.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

SPONSORED ART CALENDAR PROJECT TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order

PROJECT REQUIREMENTS the following requirements must be met in order to commit to participate in this project
Communication with us will be by electronic means via your corresponding email address. You’ll need to have some basic IT skills as in to return emails; open, fill, save and attach pdf documents and to complete 1 EXCEL document to record your Final Order. This doesn’t mean that you can’t telephone us for queries.
1)Return your FINAL PROJECT DETAILS promptly at project start as required or we cannot confirm your project
2)Observe the crucial information in the Art Resource regarding YOUR ART TEMPLATE & KEY GUIDELINES TO OBSERVE; you are also obligated to ensure all class art teachers read this essential project information.
3)Forward the digital ART RESOURCE to anyone conducting the class art; if the digital version is not a viable option, then forward the printed version.
4)Hand out the provided bespoke Pupil Order Slips to the registered pupils when they are ready to bring their completed art home to invite parents to make a purchase
5)Promptly return your FINAL ORDER FORM / PUPIL’S NAME LIST, with artist’s name and order quantity recorded correctly as instructed
6)Arrange for art collection of 1 single packet, email us your Calendar Template with your Sponsor Details and logos in our required format
7)Return your ARTWORK SUBMISSION FORM with your art properly organised as instructed
8)Make your payment within 7 working days upon receiving your final order

FINAL ORDER FORM / PUPIL'S FULL NAME LIST art calendar project
You must return this digital document to place your Final Order. It must be completed as instructed, or we cannot process your project efficiently

Unless we have this document, we cannot process your project even if we have received your art; the agreed deadlines as set in your Project Booking Confirmation will be subject to delay This list is crucial for processing the art & for coding the Product.

If we do not receive this document at all by the time your art is due, we may refuse to process your project, cancellation charge will be applied based on Cancellation Terms 2.

How we product code our end product
The data you provide in this document will be the name we will copy & paste and then print onto our product as our Product Reference Code.

If any name cannot be found because you have accidentally miss it out, we will process the Pupil’s name written directly on the attached Order Slip. If the written reference is not legible, we may only print partial name as our Product Reference Code or make up some other code. We will process the ‘order quantity’ as recorded on this attached slip, however, if we mis-read the ‘quantity’, you will be charged for the excess order or pay for any missed-out quantity plus P&P as a Re-order.

Although we will typically print the artist’s name as part of our ‘product coding’, it is not meant as a credit to the artist.

please observe the following typical example so that you will understand our process

each data you record on this document must be the same as the name written on the attached Order Slip, plus you have to add hyphen & order quantity after the name

• If your pupil John Smith has requested to order 1 calendar on the attached Order Slip, then you’ll have to record in this document JOHN JONES-1
• We’ll print onto the final product as our Product Reference Code SS-1TX-191011-AC-5C-JOHN JONES-1



If a pupil Jenny Smith has submitted an art, requesting 2 calendars, and her name / order cannot be found on this document
• we’ll print onto the final calendar as our Product Reference Code SS-1TX-191011-AC-5C-JENNY SMITH-1, which is the name written on the attached Order Slip
• If the writing is partially legible, we may print the Product Reference Code as SS-1TX-191011-SPC-5C-J SMITH-1 or SS-1TX-191011-SPC-5C-JENNY S-1
• If the writing is completely not legible, we may contact you if time allows or make up an end code such as SS-1TX-191011-SPC-5C-JS-1

To avoid misunderstanding or disappointment, you, as the project coordinator, are obligated to instruct all the class art teachers / pupils to observe our Template Guide in the Art Resource for full explanation about our printing from Template to Final Product; this is regardless if you are providing pupil’s pre-printed templates, as the template does not have enough space for us to include enough essential information.

Our obligation to make corrections
If we copy / paste any mis-typing or misspelling made by you on the Order Form / Pupil’s Full Name List and then discovered by the buyer in the Final Product, you will have to be financially responsible for the reprint with the correction - charged at 100% of order value plus p&p as a Re-order. Alternatively, you can tell parents that their writing was not legible on the Order Slip.

If we have to process any art / order that aren’t recorded on the Order Form / Pupil’s Full Name List, any clerical error or mis-typing, or mis-spelling made by us that is discovered by the buyer in the Final Product can be amended upon your request; however, reprint will be charged 100% to order value plus p&p as a Re-Order. Alternatively, you can tell parents that their writing was not legible on the Order Slip.

If we’ve made clerical / typing error in the Product Code ( data different to the Final Order Form / Name List ), we’ll make corrections upon your request at no extra cost to you.

CANCELLATION sponsored art calendar project
1. If you cancel your booking after your project confirmation prior to art collection, you must notify us immediately & return the entire Resource Pack minus any bespoke items at your own cost to Creation Art Cards within 7 working days of your cancellation, we will only invoice you for the cost of your bespoke Pupil's Order Slips @ 10p per copy. Failure to return the Resource Pack as required will incur a £15 admin fee plus cost of Pupil's Order Slips. If you have ordered any extra Art Resource booklets or specialised art papers, you are also liable to pay for them as they are 100% non-returnable / non-refundable.

2. After art collection before any work is in progress, cancellation charge is as follows:
•£45 to cover the Resource Pack, admin work, loss of booking, collection of your art
•the inclusive Pupil's Order Slips based on 10p per copy
•£8.50 p&p to return your art
•plus all other extra incurring charges including Hard Copy Proof, Re-print Cost, extra p&p, extra Art Resource Booklets, specialised art papers.


If only your mock up calendar is in production, we will charge you the rates 'after art collection' as set above, plus all the applicable Sponsorship Processing Rates

Once your final order / art is in production, your order is 100% payable at project end

All additional items that you order at any duration of the project are fully payable, non-returnable / non-refundable; we will still invoice you for your order regardless of when your project is cancelled - this includes losing your booking due to the failure to return your Pupil’s Full Name List.
• non-inclusive copies of the Art Resource booklets
• Specialised Art Papers
• posters
• Pupil’s Order Slips - reprint
• Sales Display Sample Calendar
• Hard Copy Proof
• Extra Resource Pack
• p&p

Optional Full Name List Processing Fee is 100% payable regardless when you cancel your project. If cancellation is done at project start & we haven’t started any work, then you will not be charged.

PAYMENT - SALES - ORDER sponsored art calendar project
You will be invoiced at project end & payment must be made within 7 working days. Your invoiced amount will include your final order, Sponsorship Processing Fee, and any other applicable charges.
Final Order - based on the orders made by you as indicated in Part 1 of the Pupil's Order Slip attached to each art
Sponsorship Processing Fee - based on the 13 options that you complete in the Calendar Text Template, current price is £8.50 each
other applicable charges - including any p&p, extra reprint of any bespoke items, additional items you requested, etc.

We do not accept the payment you have received from parents / artists. Any fund raising related purchase from your project must be made through your organisation taking part in the project. All such orders must be made by you, the registered project coordinator. You will be fully responsible to take pupil's correct payment, in either cash or cheques made payable to your organisation, based on their orders made in the Pupil's Order Slip.

We do not accept direct payment from your sponsors, they are your client. You are fully responsible to collect their payment. We will invoice you at project end based on the information you provide in the Calendar Text Template.

Our special School Prices are strictly intended for our project purpose, they have been especially structured for individual artists / pupils to purchase their own reproduction to enable your organisation to raise funds. These prices are not intended for any other purpose.

You will be given the opportunity to inform us at project start in the document FINAL PROJECT DETAILS- Specify EXACTLY (school, pta,etc) who you would like parents to make cheques payable to. If you have not specified at the time or if you have not returned your form, we will automatically print on the Pupil's Order Slips the school name as registered on your Booking Confirmation. No change can be made once we start processing your order unless you are prepare to pay the Production / Reprinting Cost.

On the Pupil's Order Slips, you cannot specify to have parent’s/artist’s cheque payments made payable to us CREATION ART CARDS. You can only specify your organisation / school as registered in your Project Booking Confirmation, or the name of the official fund raising body of your organisation / school as registered in your Project Booking Confirmation.

If parents do decide to order directly from us, then those orders will become a direct sales with Creation Art Cards, not part of your fund raising project; no funds will be given to your school/organisation.

Upon request at the time before your Project Confirmation, you can view examples of our standard Pupil's Order Slip. They can be sent to you in pdf format only. This is so that you will know exactly your admin responsibility prior to your final commitment to our project.

SPONSORSHIP sponsored art calendar project

Your sponsors are your clients. It is up to you to delegate product information to them, to collect their payment, and to ensure they are happy with the proof before final production is in progress.

Creation Art Cards will design the ad placement using simple font & complementary colour pallet based on the logo & the information provided in the Calendar Template only.

If your sponsors require alterations after viewing the digital proof, we will do our best to cater to their request, which must come directly from you as you are our client.

Creation Art Cards will only process the sponsor's logo when they are emailed all together in our requested formats only; they need to be sent together with the Calendar Template.

We can only accept 1 file per sponsor for logo placement.

We will try to colour match as accurately as we can with logo printing, but there is no guarantee that it will be exact.

Once you approve your digital proof, we are unable to make any printing alterations to your calendar template.

RESOURCE PACK sponsored art calendar project
This is sent to you at project start upon your Project Booking Confirmation. It contains admin documents, postal packaging for your art return, artwork bags, Art Resource booklets, bespoke promotional posters, bespoke Pupils Order Slips, and 1 display sales sample calendar.

You must return the entire Resource Pack minus any bespoke items at our own cost to Creation Art Cards within 7 working days of your booking cancellation, we will only invoice you for the cost of your bespoke Pupil's Order Slips @ 10p per copy. Failure to return the Resource Pack as required will incur a £15 admin fee plus cost of Pupil's Order Slips.

Only 1 pack can be sent per project at no charge. If you require any additional item, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

Parent’s Latest Payment Return Date will be printed onto all the Pupil’s Order Slips at project start and can only be sent at the same time as your Resource Pack; this date will be provided to you at the time of your Project Booking Proposal for your approval & again in your Project Booking Confirmation. You must carefully check the detail are correct & suitable for your time frame. Once we start production and if you require changes to the Pupil’s Order Slips, re-print cost will be applied.

We will process your Bespoke Resource Pack based on information you provide, digital proof will be sent for your approval. If you require any changes after our printing process, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

Reprinting & Additional item Prices
•10p per Pupils Order Slips
•50p per poster
•£1.50 per Sales Display Sample Calendar
•£1.75 per Art Resource Booklet
additional p&p applies in accordance with product sent, see Delivery & Collection

Creation Art Cards will provide you at project start with what we consider to be adequate postal packaging for the return of your art as part of your Resource Pack. We are unable to provide you anymore thereafter.

DELIVERY & COLLECTION
Each project includes 1 free delivery of your Resource Pack.

The delivery of your final orders is FREE subject to order value of £250; otherwise, we charge £12 at project end. Our courier service is between 9:00-17:30 hr during working weekdays. A signature will always be required. Any additional final order p&p after this inclusive delivery will be subject to extra charge as stated below.

Large orders may be delivered on a pallet; we will contact you prior to confirming this service. If this is a problem, it is imperative that you advise us as charges made to us for pallet deliveries cannot be refunded if you turn your order away. We will invoice you for the initial failed pallet delivery, which can be very expensive.

All additional final order p&p
•1-4 calendar £ 4.50
•5-8 calendars £ 7.50
•9+ calendars £10.50

Additional p&p that occurs outside the inclusive service of each project
•Entire Resource Pack £8.50
•Pupil's Order Slips £6.50
•Posters £2.00
•Sales Display Calendar £2.00

The collection of your artworks is also FREE. You’ll need to print the courier label, which you can obtain by contacting us 1 working day by 3:30 PM before you require collection. We’ll email you the label and schedule a collection for the following working day between 9:00 hr-17:30 hr.

We can only provide 1 free art collection per project; you are responsible for organising & paying your own P&P when sending in any additional art.

For all deliveries & collections of artwork outside mainland UK, including Scotland, Highlands, Islands, Northern & Southern Ireland, there will be a surcharge regardless of the numbers of participants. Please contact us for details.

If you are unable to print your own courier label, you must notify us well before your art is ready. This is so that we can make alternative arrangement to ensure your art is with us to meet your deadline.

Your art return using our free courier service is strictly for 1 collection of 1 single packet only. No strapping of packets together will be allowed.
•If you have more than 1 packet, our courier will only pick up the packet with the courier label attached; you will end up having to send the remaining packets yourself at your own cost.
•If our courier picks up none of the packages, we will charge you £8.50. Subject to your notification, we will re-schedule another collection of a single packet only at no additional charge. We will not be responsible for any subsequent art collection thereafter.
•If our courier picks up all the packets for any obscure reasons, or you allow them to take all the packets, then we will charge you £8.50 per extra packet.
•All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your final order may not be met.

You must never print more than 1 label that we email you & attempt to stick any extra label (multiple copies of the email label) onto your extra packets. This is because some couriers may pick up all the packet without checking; this can have serious consequence of all your packets being lost in transit; therefore, causing major inconvenience & severe delay to your project.

Once you have scheduled an art collection with us using our courier, you will have to ensure someone is available to give the parcel to the courier the following working day or scheduled pick up day between 9:00-17:30 hr. If the courier is unable to collect your packet due to no one in, then we will charge you £8.50. Subject to your notification, we will re-schedule another pick up at no additional charge, however, we will not be responsible for any subsequent art collection thereafter. All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.

When our courier arrives to collect your single packet, it must be ready. If our courier ends up with no art collection made, we will charge you £8.50. Follow by your notification, we will re-schedule another pick up at no additional charge; however, we are unable to offer you anymore courier service thereafter. This may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.

If the courier company charges Creation Art Cards for waiting time, then we will invoice you at project end for this waiting time charge.

Creation Art Cards will only provide 1 free artwork collection of 1 single packet per project. If you feel the postal packaging we have sent is insufficient or inadequate, you are responsible to provide your own instead.

If you prefer to use your own postal packaging with our free art collection service, you must inform us at the time of your courier arrangement the metric dimension of your packet. Unless you have this information, we cannot arrange a courier service. This can cause production delay & your agreed deadlines may not be met.

Creation Art Cards provide you with what we consider to be the most suitable postal packaging for your art submission strictly for your convenience only. We do not accept any responsibility to damages of your art while in transit with any third party. It is in your best interest to package your art submissions securely and appropriately to prevent damages that may be caused by the generally rough handling while in transit.

Although every care and attention to detail will be taken when we receive your art, Creation Art Cards will not be held responsible for any loss or damage of original art caused while in transit with any third party.

If Creation Art Cards arrange for dispatch on time for the delivery of your Resource Pack or final order, we are not held responsible for any late arrival caused by Force Majeure events, circumstance beyond our control such as adverse weather, school closure, road closure, strikes, etc.
•we are unable to reprint or resend your bespoke items for free
•all final orders are 100% payable and no refunds can be issued as all products are made bespoke to order

Force Majeure events Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government

RE-ORDER DUE TO CLERICAL ERRORS MADE BY YOU / US & DAMAGES sponsored art calendar project
Re-order is defined as an additional order made after the single delivery of your Final Order; each project includes 1 Final Order Delivery regardless p&p is charged for your project.

All re-order will incur extra p&p unless it is due to our fault or your product is damaged on arrival; prices are stated in the DELIVERY terms above.

NOTE PAD OFFER
- If the Re-order is due to you not ordering enough initially, we will honour our offer if the additional quantity qualifies for the offer.
For example, if the buyer has initial ordered 3 calendars, but you have accidentally ordered 2; we will honour our offer when we process the re-order of 1 calendar.
- If the re-order is due to the artist placing another new order, then we will only honour our offer when every 3 calendars are purchased.
For example, if the buyer has initially ordered 1 calendar and this order has been correctly fulfilled, then when this buyer places a subsequent order for 2 calendar, our offer will not
be honoured unless the subsequent order is at least 3 calendars.

CLERICAL ERRORS MADE ON THE ARTIST’S NAME ON THE PRODUCT CODE
- We will invoice you fully plus p&p for re-print if the name/data printed on the Final Order is the same as the name/data you’ve recorded in the Final Order Form / Full Name List.
- We will invoice you fully for re-print plus p&p if you have failed to record the artists data in the Final Order Form / Full Name List.
- No additional cost will be charged to you if we have printed data that is not identical to the name/data you’ve recorded in the Final Order Form / Full Name List

We’ll endeavour to process your re-order ASAP; especially for projects with a tight deadline, you’ll need to observe our production & delivery turnaround, which is clearly stated in the Re-Order Form that will be sent to your email prior to the arrival of your Final Order.

We will send you a separate invoice, which is payable in 7 working day; if you place your Re-Order soon after your Final Order Delivery, then you can wait & pay for both invoices together.

All faulty goods or damages made in transit will be promptly replaced as a re-order at not extra cost to you, no cancellation can be made by you. We’ll endeavour to process your Re-Order as a priority.

REPRODUCTION QUALITY sponsored art calendar project
We endeavour to give your the best digital reproduction. However, you accept that the reproduction of your art & logos may vary from the original. Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may not be identical to your final order print run even if the settings remain unchanged.

You accept that variations in colours are inherent within the digital printing process, even when files are submitted in CYMK and particularly in other formats.

You accept that computer hardware setups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the proof confirmation process.

You rely entirely upon yourself to choose a suitable product; any information provided by Us is purely guidance and is not any way providing a decision on your purchase.

LATENESS sponsored art calendar project
Once your final order is well beyond our production process, any additional late final orders will incur a Production Interruption charge of £10 for each disruption caused & this amount will be added to your invoice at project end. It is your responsibility to contact us to assess the situation should you require to send in very late final orders.

We will do our best to process your additional late final order, but there is no guarantee that we can meet the agreed deadline dates set in your booking confirmation.

If your additional late additional final order are submitted to us severely late after we have gone well into production, we may refuse those late submissions altogether if we are too busy to cater to your requests, even if you are prepared to pay for the p&p and/or Production Interruption charge.

To ensure efficient production, you must complete and return all relevant project documents that we provide as instructed. Creation Art Cards cannot be held responsible for any production delay if you do not return the required documents completed and on time.

MISCELLANEOUS sponsored art calendar project
You must follow the Key Guidelines to Observe in our Art Resource or the pdf version sent with your Booking Confirmation email. Creation Art Cards will not be held responsible for damages to your art such as smudges, smears, loss of collage, etc. that are caused by your lack of responsibility to observe our key guidelines

Creation Art Cards will not process & will return any art that is not on A4 media following the How to Create Your Artwork Template in our Art Resource or the downloadable PDF-How to Create Your Artwork Template. Resending your art can cause delay & the agreed deadline may be subject to delay. If your wish to cancel at this stage, our standard cancellation policy will be applied.

It is your responsibility to organise & label your art as instruct. If you do not follow the procedures, we may make an attempt to sort them out if possible, however, we will not be responsible for any mix up or lost of art. In more severe cases, we may have to return all your art so that you can organise, label, & resend them to us so that we can process your art efficiently. In this case, we will charge you £8.50 to return your art, and you will have to re-send your art to us. All delays caused by re-sending the art or us having to sort out your art will result in not meeting the agreed deadline dates for the delivery of your final order.

Creation Art Cards will not process and will return any art containing unsuitable material that may damage our equipment. This includes fine particles, metal, bulky item, sharp objects such as glitter, sand, salt, sugar, staples, wire, beads, buttons, sequins, pasta, cork, pegs, thick heavy cardboard, etc. Please see OUR MEDIA SUGGESTION & KEY GUIDELINES TO OBSERVE on our website under Your Art, or if your booking has been confirmed, this same information can be found in your Art Resource Booklet, and in your Booking Confirmation email in PDF format. Resending your art can cause delay & the agreed deadline may be subject to delay. If your wish to cancel at this stage, our standard cancellation policy will be applied.

It is your duty as a project coordinator to delegate project information provided to the relevant parties involved in your project. This includes the distribution of our Art Resource in printed & digital versions to class teachers or art lesson coordination. In addition, all important art guidelines & art template details will be sent to you in pdf so that you can provide the information to other members who are involved in your project.

WRITTEN COMMUNICATIONS sponsored art calendar project
When you take part in our project, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purpose you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
__________________________________

By your return of the Final Project Details that leads to your Project Booking Confirmation, it means that you have read, understood, and accepted the Project Terms & Conditions as stated above.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

SCRUMPTIOUS MUNCH PROJECT TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order

PROJECT REQUIREMENTS the following requirements must be met in order to commit to participate in this project
Communication with us will be by electronic means via your corresponding email address. You’ll need to have some basic IT skills as in to return emails; open, fill, save and attach pdf documents. This doesn’t mean that you can’t telephone us for queries.

1)Return your FINAL PROJECT DETAILS promptly at project start as required or we cannot confirm your project
2)Observe our project guidelines as set in the RECIPE BOOK GUIDE, ensuring the art is completed following our Artwork Guidelines & Media Suggestions
3)Forward the digital RECIPE BOOK GUIDE to anyone conducting the class art; if the digital version is not a viable option, then forward the printed version.
4)Hand out the bespoke Pupil Order Slips to the registered pupils to invite parents to make a purchase
5)Send in all the required documents, properly labeled as instructed. This includes sending in your 30 pieces of art, and emaiing us your Text Template Booklet with your recipes, Sponsor Details and logos in our required format.
6)Make your payment within 7 working days upon receiving your final order

CANCELLATION POLICY scrumptious munch project

If you cancel your booking after your project confirmation prior to us processing your Text Template Booklet & art, you must notify us immediately & return the entire Resource Pack within 7 working days or we will charge you £15 admin fee.

If you cancel after we receive your art but we have not started to process anything, we’ll charge you £25 administration fee plus £6.50 to return your art.

If you cancel after we started to process your Text Template Booklet or your art
•£100 to cover the Resource Pack, admin work, loss of booking, time spent on processing your art & text
•the inclusive Pupil's Order Slips based on 10p per copy if they have been produced or sent
•the applicable Sponsorship Processing Fee
•£8.50 p&p if we have already sent out your Sales Pack
•£6.50 p&p to return your art
•plus all other extra incurring charges including: Re-print Cost, extra p&p, extra Recipe Book Guide, extra Generic Recipe Book, specialist art papers

Once your final order is in production, your order is 100% payable at project end

The following additional items that you order at any duration of your project are fully payable, non-returnable / non-refundable; we will still invoice you for your order regardless of when your project is cancelled
• non-inclusive copies of the Recipe Book Guide
• Generic Recipe Books
• Specialised Art Papers
• Pupil’s Order Slips-Reprint
• Sales Display Sample Recipe Books
• Posters
• p&p

PAYMENT - SALES - ORDER scrumptious munch project

You will be invoiced at project end & payment must be made within 7 working days. Your invoiced amount will include your final order, Sponsorship Processing Fee, and any other applicable charges.
Final Order - based on the orders made by you
Sponsorship Processing Fee - based on the 4 options that you complete in the Text Template Booklet, current price is £10 each
other applicable charges - including any p&p, extra reprint of any bespoke items, additional items you requested, etc.

We do not accept the payment you have received from parents / artists. Any fund raising related purchase from your project must be made through your organisation taking part in the project. All such orders must be made by you, the registered project coordinator. You will be fully responsible to take pupil's correct payment, in either cash or cheques made payable to your organisation, based on their orders made in the Pupil's Order Slip.

We do not accept direct payment from your sponsors, they are your client. You are fully responsible to collect their payment. We will invoice you at project end based on the information you provide in the Text Template Booklet.

You will be given the opportunity to inform us at project start in the document FINAL PROJECT DETAILS- Specify EXACTLY (school, pta,etc) who you would like parents to make cheques payable to. If you have not specified at the time or if you have not returned your form, we will automatically print on the Pupil's Order Slips the school name as registered on your Booking Confirmation. No change can be made once we start processing your order unless you are prepare to pay the Production / Reprinting Cost.

On the Pupil's Order Slips, you cannot specify to have parent’s/artist’s cheque payments made payable to us CREATION ART CARDS. You can only specify your organisation / school as registered in your Project Booking Confirmation, or the name of the official fund raising body of your organisation / school as registered in your Project Booking Confirmation.

If parents do decide to order directly from us, then those orders will become a direct sales with Creation Art Cards, not part of your fund raising project; no funds will be given to your school/organisation.

Upon request at the time before your Project Confirmation, you can view examples of our standard Pupil's Order Slip. They can be sent to you in pdf format only. This is so that you will know exactly your admin responsibility prior to your final commitment to our project.

SPONSORSHIP scrumptious munch project

Your sponsors are your clients. It is up to you to delegate product information to them, to collect their payment, and to ensure they are happy with the proof before final production is in progress.

Creation Art Cards will design the ad placement using simple font & complementary colour pallet based on the logo & the information provided in the Calendar Template only.

If your sponsors require alterations after viewing the digital proof, we will do our best to cater to their request, which must come directly from you as you are our client.

Creation Art Cards will only process the sponsor's logo when they are emailed all together in our requested formats only; they need to be sent together with the Text Template Booklet.

We can only accept 1 file per sponsor for logo placement.

We will try to colour match as accurately as we can with logo printing, but there is no guarantee that it will be exact.

Once you approve your digital proof, we are unable to make any printing alterations to your book template.

RESOURCE PACK scrumptious munch project

This is sent to you FREE of charge at project start upon your Project Booking Confirmation. It contains admin documents, postal packaging for your art return, up to 3 Recipe Book Guide, and one generic sample recipe book.

You must return the entire Resource Pack at your own cost to Creation Art Cards within 7 working days of your booking cancellation or we will invoice you £15 for admin fee.

We can only provide 1 Resource Pack per project. If you should require any additional pack, we will charge you £6.50. This is to cover the cost of our admin, material, and p&p.

Creation Art Cards will provide you with up to 3 Recipe Book Guide for each project. They are sent out to you free of charge only as part of your Resource Pack at project start. Any additional copies required by you thereafter will be charged at £1.75 per copy inclusive of p&p.

Creation Art Cards will provide you with one generic recipe book for each project. It is sent to you free of charge only as part of your Resource Pack at project start. Any additional copies required by you thereafter will be charged at £3 per copy inclusive of p&p

Creation Art Cards will provide you at project start with what we consider to be adequate postal packaging for the return of your art as part of your Resource Pack. We are unable to provide you anymore thereafter.

SALES PACK scrumptious munch project

Sales Pack is defined as the product that Creation Art Cards return to your organisation after processing your art & Text Template. This includes the original art, 1 copy of your own sales display sample recipe book, the bespoke pr posters - 3 per project, and the bespoke full colour Pupil’s Order Slips.

Only 1 pack can be sent per project at no charge. If you require any additional item, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

The quantity of Pupil's Order Slips are provided based on the number of pupils you registered on your booking form. The slips must be handed out to those pupils to invite sales as project intended.

Parent’s Latest Payment Return Date is printed on to all the Pupil’s Order Slips when we process your art; we will seek your approval prior to production. Once in production and if you require changes to the Pupil’s Order Slips, re-print cost will be applied.

We will process your Bespoke Sales Pack based on information you provide, digital proof will be sent for your approval. If you require any changes after our printing process, we will invoice you based on our 'Reprinting & Additional Item Prices' plus p&p.

Reprinting & Additional item Prices
•10p per Pupils Order Slips
•50p per poster
•£5 per Sales Display Recipe Book - p&p included
•£1.75 per Recipe Book Guide - p&p included
•£3 per Generic Recipe Book - p&p included
additional p&p applies in accordance with product sent, see Delivery & Collection

All revisions required by you may cause production delay & your project deadline may be subject to delay.

DELIVERY & COLLECTION scrumptious munch project

Each project includes 1 free delivery of your Resource Pack & your Sales Pack.

The delivery of your final orders is FREE subject to order value of £200; otherwise, we charge £12 at project end. Our courier service is between 9:00-17:30 hr during working weekdays. A signature will always be required. Any additional final order p&p after this inclusive delivery will be subject to extra charge as stated below.

Large orders may be delivered on a pallet; we will contact you prior to confirming this service. If this is a problem, it is imperative that you advise us as charges made to us for pallet deliveries cannot be refunded if you turn your order away. We will invoice you for the initial failed pallet delivery, which can be very expensive.

All additional final order p&p
•up to 6 books £5.50
•7-15 books £7.50
•16+ books £10.50

Additional p&p that occurs outside the inclusive service of each project
•Entire Sales Pack £8.50
•Pupil's Order Slips £6.50
•Posters £2

You are responsible for organising & paying your own P&P when sending in your art.

For all deliveries outside mainland UK, including Scotland, Highlands, Islands, Northern & Southern Ireland, there will be a surcharge regardless of the numbers of participants. Please contact us for details.

Creation Art Cards provide you with what we consider to be the most suitable postal packaging for your art submission strictly for your convenience only. We do not accept any responsibility to damages of your art while in transit with any third party. It is in your best interest to package your art submissions securely and appropriately to prevent damages that may be caused by the generally rough handling while in transit.

Although every care and attention to detail will be taken when we receive your art, Creation Art Cards will not be held responsible for any loss or damage of original art caused while in transit with any third party.

If Creation Art Cards arrange for dispatch on time for the delivery of your Resource Pack or final order, we are not held responsible for any late arrival caused by Force Majeure events, circumstance beyond our control such as adverse weather, school closure, road closure, strikes, etc.
•we are unable to reprint or resend your bespoke items for free
•all final orders are 100% payable and no refunds can be issued as all products are made bespoke to order

Force Majeure events Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government

REPRODUCTION QUALITY scrumptious munch project

We endeavour to give your the best digital reproduction. However, you accept that the reproduction of your art & logo may vary from the original. Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may not be identical to your final order print run even if the settings remain unchanged.

You accept that variations in colours are inherent within the digital printing process, even when files are submitted in CYMK and particularly in other formats.

You accept that computer hardware setups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the proof confirmation process.

You rely entirely upon yourself to choose a suitable product; any information provided by Us is purely guidance and is not any way providing a decision on your purchase.

LATENESS scrumptious munch project

Once your final order is well beyond our production process, any additional late final orders will incur a Production Interruption charge of £10 for each disruption caused & this amount will be added to your invoice at project end. It is your responsibility to contact us to assess the situation should you require to send in very late final orders.

We will do our best to process your additional late final order, but there is no guarantee that we can meet the agreed deadline dates set in your booking confirmation.

If your additional late additional final order are submitted to us severely late after we have gone well into production, we may refuse those late submissions altogether if we are too busy to cater to your requests, even if you are prepared to pay for the p&p and/or Production Interruption charge.

To ensure efficient production, you must complete and return all relevant project documents that we provide as instructed. Creation Art Cards cannot be held responsible for any production delay if you do not return the required documents completed and on time.

MISCELLANEOUS scrumptious munch project

You must follow the Key Guidelines to Observe in Recipe Book Guide. Creation Art Cards will not be held responsible for damages to your art such as smudges, smears, loss of collage, etc. that are caused by your lack of responsibility to observe our key guidelines

Creation Art Cards will not process & will return any art that is not on A4 media following the How to Create Your Artwork Template in the Recipe Book Guide. Resending your art can cause delay & the agreed deadline may be subject to delay. If your wish to cancel at this stage, our standard cancellation policy will be applied.

It is your responsibility to organise & label your art as instruct. If you do not follow the procedures, we may make an attempt to sort them out if possible, however, we will not be responsible for any mix up or lost of art. In more severe cases, we may have to return all your art so that you can organise, label, & resend them to us so that we can process your art efficiently. In this case, we will charge you £6.50 to return your art, and you will have to re-send your art to us. All delays caused by re-sending the art or us having to sort out your art will result in not meeting the agreed deadline dates for the delivery of your final order. Should you wish to cancel at this stage, our standard cancellation policy will be applied.

Creation Art Cards will not process and will return any art containing unsuitable material that may damage our equipment. This includes fine particles, metal, bulky item, sharp objects such as glitter, sand, salt, sugar, staples, wire, beads, buttons, sequins, pasta, cork, pegs, thick heavy cardboard, etc. Please see OUR MEDIA SUGGESTION & KEY GUIDELINES TO OBSERVE on our website under Your Art, or if your booking has been confirmed, this same information can be found in your Recipe Book Guide. Resending your art can cause delay & the agreed deadline may be subject to delay. If your wish to cancel at this stage, our standard cancellation policy will be applied.

It is your duty as a project coordinator to delegate project information provided to the relevant parties involved in your project. This includes the distribution of our Art Resource in printed & digital versions to class teachers or art lesson coordination. In addition, all important art guidelines & art template details will be sent to you in pdf so that you can provide the information to other members who are involved in your project.

WRITTEN COMMUNICATIONS personalised art card / postcard project
When you take part in our project, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purpose you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
__________________________________

By your return of the Final Project Details that leads to your Project Booking Confirmation, it means that you have read, understood, and accepted the Project Terms & Conditions as stated above.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

ART LIBRARY SCHEME TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order

1)The copyright of each art belongs to the artist of that art.
2)Each Consent Form signed by each school applies to any art we choose from the specified project subject to consent from the artist’s guardian/parents. When you return this form, we’ll inform you of our art selections by emailing you the Art Release Forms for those art. You’ll need to print & forward them as required to the relevant artist’s parents/guardian; they must be signed, returned to you, & you’ll have to return the signed forms to us before we can publish the released art in our Art Library for the set purpose.
3)You or your school, can request in writing to have any art remove from our scheme at anytime. If any artist wish to have his/her art remove from our Art Library, then they reserve their right to so; they must inform you or the school only and you will act on their behalf by following the set procedure. We also reserve our rights to remove your art from our scheme at anytime & you will be notified.
4)The chosen released art will be used for our Bespoke Art Cards, which are sold to 3rd parties. We will charge 3rd parties an Art Usage Fee as set in our product description, which we will return 50% to your school or the fundraising body of your school.
5)We reserve our rights to make alterations to our product.
6)We reserve our rights to increase or decrease our Art Usage Fee.
7)We reserve our rights to increase or decrease the fundraising percentage paid to you; we will inform you prior to making any changes.
8)We will send your art sales statement & your funds at the end of each Summer Term.
9)We can only make payment to your registered school or to the fundraising body of your school solely for your purpose of raising school funds.
10)We may occasionally make alterations to the released art in order to make it more suitable or attractive for sales. This may include minor retouching such as deleting some art details, changing of background colours, etc.
11)Your privacy will always be protected. We will not reveal or publish your school or the artist’s identity to any third party.
12)Occasionally, we may also publish the artist’s back design, which may include the artist’s signature. If a last name has been used as part of the design, we will automatically remove the last name so that no identity or personal data will be revealed to any third parties.
13)We may occasionally add new products sold to 3rd parties that will require the use of the released art from our Art Library; we will always return a fair percentage of funds to your school or your school fundraising body. When we do, we will send you our new product press release via your given Correspondence Email. If you do not wish us to use your art for the new product, you reserve your right to say so & we will withdrawal the use of your art in our new product. If we do not hear from you with a feedback within 5 working days after you receive your product release, we will presume you approve our use of your released art for our purpose.
14)We will never breach your trust. We will always return the appropriate amount of usage fee commission to your registered school or fundraising body any of your released art has been used.
15)We may occasionally make alterations to our Terms & Conditions for Art Library Scheme; you will be notified by email should this happens.
16)By your return of any signed School Consent Form For Art Library Scheme, it means you have read, understood, and accepted the Art Library Scheme Terms & Conditions.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards in relation to your use of our website. If you do not accept this agreement, please do not use this website, purchase our products, take part in any scheme, or participate & register for a project.

EARLY BIRD & DOUBLE PROJECT SCHEME TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order

EARLY BIRD SCHEME
5% Extra Funds applies to Personalised Art Card Project & Expressed Art Card Project completed as Christmas cards or the Art Calendar Project, & Sponsored Art Calendar Project for deadline in Dec or Jan.
To qualify, your booking must be confirmed before the end of the Summer Term 2011. This means you must also promptly return all the required documents to us including the Pupils Full Name List completed as required before the end of the Summer Term or as prearranged. Name list isn’t required for the Express Art Card Project.
10% Extra Funds applies to Personalised Art Card Project & Expressed Art Card Project completed as Christmas cards.
Personalised Art Card Project - to qualify, your art must be in before the end of the Summer term 2011. This excludes art from existing yr 6 & the new reception class for the following term. You can add the new reception art in the Autumn Term 2011 but they must reach us by Tuesday, Sept 20 or we’ll have to process the new art as a new project & apply standard p&p if the # of new art is below 141. You’ll also need to send in the additional reception art in yourself, postal packaging will be provided free of charge.
Your samples will be delivered in Sept. If you’re adding reception art, then we will delay your sample delivery for the entire school until early Oct.
Express Art Card Project - to qualify, your art must be in by end of the Summer Term. Project coordinator needs to be contactable during the school holiday to approve all the project documents & the cards so that we can complete the processing of your Bespoke Sales Pack by Aug 15th 2011 & ready to be dispatched in early Sept.
DOUBLE PROJECT SCHEME
10% Extra Funds to qualify, you need to complete 2 projects in a school year. We’ll give you 10% extra funds on your second project. The 2nd project cannot involve projects with holiday deadlines - Christmas & New Year.
How we calculate the extra funds
Offers are not validated until your project booking is confirmed
Offers are invalidated if project conditions aren't met - including not sending in the Pupil's Full Name List on time, which is part of the confirmation process.
Offers do not include sponsorship funds; they are only based on your funds raised from your chosen Parent's Prices vs our School Prices.
If you have any incurring charge for your project ( p&p, request of additional items, reprinting of bespoke documents, etc ), we will calculate the extra funds before the charges
In the highly unlikely event if we have to deduct any funds raised from the Personalised Art Card / Postcard Project due to less than 37% sales value, we will add the extra funds after the the initial deduction. ( please refer to Personalised Art Card / Postcard Project under Payment - Sales - Order )

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards in relation to your use of our website. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

BESPOKE ART CARD (for private individuals) TERMS & CONDITIONS
subject to change without notice; by placing your order with us means that you have read, agreed & accepted our terms & conditions
‘you’, ‘your’ refer to the named person or business who places the business product order & services with us as indicated in your order summary & your order confirmation
‘we’, ‘us’, ‘our’ refer to creation art cards, with whom you are placing your order in your order summary & order confirmation

1 Ordering Procedure Bespoke Art Cards
a) Email us your order quantity, design instructions ( text, colours, etc ), and material, or telephone us if you need to discuss in greater details about your requirements, we’ll email you
a quote in an Order Summary.
b) You’ll need to email us that you have agreed with the Order Summary and then make your full or partial / initial payment
c) We’ll email you an Order Confirmation & process your order.

2 Order turnaround Bespoke Art Cards
a) Service production will start immediately after receiving your full or required partial payment
b) Generally pdf proof will be ready in 2-7 working days subject to receiving your full design instructions & all the necessary materials
c) If your design job is more complicated, we may take slightly longer than 7 days to return your pdf proof, in which case, we will endeavour to inform you beforehand or ASAP.
d) Your order will be dispatched in 3-5 working days subject to your return of your final pdf proof approval and your payment of any balance.
2.1 You accept that the turnaround for the production of your order given in section 2 is given as a guideline only, and that production turnaround can vary depending on other unpredictable
circumstances including the number of times you require proof revision, your promptness to correspond with our communication, the request for hard copy proofs, etc. You must allow
yourself enough time to meet your deadline and that we cannot be liable or responsible for any delays caused by any such circumstance.

3 Payment & prices Bespoke Art Cards
3.1 For up to 36 cards order, invoice is fully payable prior to production in Paypal or BAC transfer
3.2 For order of more than 36 cards, invoice of all Service Fee, payment for up to 36 cards plus applicable extra printing is payable prior to production in Paypal or BAC transfer
3.3 Any invoice balance must be paid for after proof approval before we can start the production of your final order.
3.4 If your job incurs more Service Fee or any other added cost to the amount you’ve paid initially, then your product will not be dispatched until the agreed balance has been paid.
3.5 Product prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you in your Order Summary unless we have made genuine
errors or the extra cost is a result of extra services we have provided.

4 Service Fees Bespoke Art Cards
4.1 Any image we provide through our Service Fees will be carried out to the necessary spec suitable for our product.
4.2 The low Service Fee we charge is strictly intended to be used in conjunction with the specified end products we sell, we do not release those individual processed files; if you wish to
have the files, prices are negotiable. However, you must make your request at job start as we exercise our right to not store these individual files after your end product are dispatched.
4.3 We will only store your final file of your end product in our electronic retrieval system for re-print purpose for your convenience; however, we cannot be held liable & no compensation
can be claimed against us by you if your file is lost.
4.4 We reserve our rights to the design of the end product template. If you wish to use our design other than for our agreed product, you must seek our permission & pay a release fee.
4.5 Should you wish to use any template that we’ve designed for you, an extra release fee will be charged. Cost will be available on request.
4.6 We endeavour to provide you a satisfying service; each product includes up to 2 proof exchanges; thereafter, we will charge you our hourly rate again; if you wish to abort your revision
and cancel your product order after all, we will treat your product cancellation based on our Cancellation Policy as stated in Section 13.1.
4.7 We’ll endeavour to inform you in the Order Summary of all the Service Charges, however, due to varying nature of the printing / design business, we may occasionally discover
during our processing that the materials you’ve sent may require more service in order to achieve the desired results. We’ll endeavour to inform you prior to carrying out any additional
work that aren’t stated & paid for in your Order Confirmation.
4.8 You rely upon yourself to choose us to provide services for you prior to your Order Confirmation, any information provided by Us is purely guidance and is not in any way providing a
decision on your purchase.

5 Proof approval Bespoke Art Cards
5.1 Prior to producing your Products, we’ll make an electronic proof available for your approval, plus an optional payable hard copy proof of your approved pdf proof. You are responsible
for approving these proofs. You accept that once you have approved either proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in
the proof subsequently discovered by you.
5.2 Your final Product will be produced in accordance with the details & spec of the pdf proof you have approved & returned to us only; any past information you have previously provided
us do not take into account.
5.3 You understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the
proof confirmation process.
5.4 You understand & accept that digital technology can produce slight variations in colours from different print-runs, even when files are in CMYK and the settings remain unchanged.
Therefore, when you review your hard copy proof ( including re-print jobs ), you must agree to accept this standard digital printing industry condition.
5.5 Any revision of your proofs must be advised via e-mail as instructed by us.
5.6 Verbal communications of your revision can be made only if the revisions are too complicated to express in writing, however, any verbal instructions or agreements made will still require
to be documented in our requested email format; you accept that this will prolong our admin procedures, ultimately may delay your order turnaround. We accept no liable or responsible
for any delays caused under such circumstance.
5.7 We endeavour to return your Revised Proofs in 1-3 working days for re-approval, however, in exceptional circumstance when your revisions are more complex, the process may take
longer than normal.
5.8 Proof approval of print-ready files you sent in and art we design for you or advise of revision of all new jobs must be made by you within 3 working days from the day we deliver your pdf
proof or 4 working days from the day we post your hard copy proof; if we do not hear from you within the stated period, we exercise our rights to cancel your product order and treat
your order as a cancellation based on section 14.1
5.9 Your final approval of either pdf proof or hard copy proof must be made only via e-mail following our instructions; verbal agreement is not accepted
5.10 When you’ve approved your proof of both new & reprint jobs in an email, we will email you a Final Proof Confirmation within 1 working day. At this point, a contract is formed between
us for the sales of the product in your Order Confirmation and the printing process will begin without any further notice.

6 Hard copy proof Bespoke Art Cards
6.1 We only provide payable hard copy proofs for proofs that are approved by you in our pdf file, your hard copy proof will be produced according to the spec of your approved pdf proof.
6.3 Hard Copy Proofs are dispatched in 1-3 working days subject to the return of all your approved pdf proofs.
6.4 Approval must be re-confirmed following the correct procedures as stated in section 6.6; verbal agreement is not accepted
6.5 Hards Copy Proofs are dispatched using RM 1st Class, a 1-2 days service; a dispatch notice plus another pdf proof will be emailed to you.
6.6 Your approval must be re-confirmed following the correct procedures
a) Return your latest pdf proofs; we must receive it within 4 working days from our dispatch date; otherwise, we exercise our rights to cancel your product order and treat your order
and treat your order as a cancellation based on section 13.1; it is your responsibility to inform us if you have not received the hard copy proofs according to our dispatch notice.
b) No further change - we’ll email you a Final Proof Confirmation within 1 working day & the printing process will start without any further notice
c) Further revision - we’ll email you another revised pdf proof; the approval procedure & terms are the same as stated in the entire section 6; further request for hard copy proofs will be
charged accordingly.

7 Quality Bespoke Art Cards
7.1 We endeavour to meet your colour requirements where files are submitted in CMYK format in respect of the Products.; however, you accept that print-runs can produce slight variations
in colours even when the settings remain unchanged.
7.2 You accept that variations in colours are inherent within the printing process for files submitted in other formats.
7.3 You also understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen
during the proof confirmation process.
7.4 You rely entirely upon yourself to choose a suitable product, any information provided by Us is purely guidance and is not in any way providing a decision on your purchase.

8 Material & information provided by you Bespoke Art Cards
8.1 ‘Materials’ are what you provide us or allow us to incorporate into products we produce or design for you; such ‘Materials’ include all images, illustrations, graphics, photos, text, data,
& logos in all formats - printed & digital formats.
8.2 All text you provide us to be printed onto our product must be sent in an email or in formats including Text Edit, or Words, or Pages; this is regardless you are providing us hard copy
documents, which we regard as supportive documents for reference only.
8.3 All materials you provide us must be submitted in our requested format as instructed.
8.4 You agreed that you must have license or permission from the rightful owner to use any such materials you provide us to be used within ours designs, to be incorporated into our
products, or to be printed by us.
8.5 You agree to be fully responsible and accept full liabilities arising from any 3rd parties, against you or us, for any material you provide us to be printed onto our product, to be
incorporated into all designs we produce for you or to be stored in our electronic data retrieval system on your behalf.
8.6 Your Materials will not infringe the intellectual property rights of any third party and that You have obtained all necessary consents to enable the Materials to be used as contemplated in
the order placed.
8.7 You shall at your own cost warrant any claim by a third party against Us for an infringement of any intellectual property rights of any other person or organisation which results from the
Our use of Your specification or your Material you approve & provide us.
8.8 We reserve our rights to reject any material or information you provide if we suspect that it is illegally obtained, or if we deem that it is defamatory, offensive, or can cause harm to others.
8.9 We endeavour to store your materials including electronic data & digital information in our electronic data retrieval system for your convenience; however, we reserve our rights to
delete any such material without giving any notification.
8.10 We endeavour to treat all materials we store for you or materials you provide with care. However, we are not responsible or liable under any circumstance for any damages or lost
caused by us or by 3 parties; this includes theft or unlawful use of such materials by 3rd parties. You agree that all such materials we store for you or materials you provide us are left
with us at your own risk. No compensation can be claimed against us from you.
8.11 We will not pass your information onto any 3rd parties in accordance with the Privacy Act.

9 Delivery Bespoke Art Cards
9.1 We use 3rd Parties, either Royal Mail 2nd class or Standard Parcel ( 2-5 days including Saturday delivery) or courier ( 1-3 working days delivery); delivery turnaround is based on
information given by 3rd Parties only
9.2 The Products will be at your risk from the time of delivery including failed delivery; ownership of the product will be passed to you on delivery including failed delivery.
9.3 If we dispatch your order in accordance with section 2, we cannot be held liable for any delays or inconvenience under any circumstance while your product is with our 3rd Party carrier;
no refunds or compensations can be given to you by us, you must take up the matter with the 3rd Party carriers.
9.4 If we’re unable to dispatch your product due to any Force Majeure Events as stated in section 12.1, we cannot be held responsible or liable for any inconvenience or delays caused.
No refunds or compensation will be given to you. We can only endeavour to dispatch your product when the circumstance has improved.

10 Failed delivery & Incorrect delivery address provided by you Bespoke Art Cards
10.1 You are fully responsible to re-arrange any re-delivery with the 3rd party carriers of your product if you are not available to receive your delivery.
10.2 We are not liable for any delays or damages while your product is in storage with 3rd parties; no replacement or compensation will be given by us.
10.3 You will remain the rightful legal owner of your packet of product even if it is returned to us due to failed delivery attempts or an incorrect address provided by you. The returned
products we store for you are left at our premise under you own risk. We will endeavour to contact you to re-arrange a re-delivery, however, you’ll need to pay for the re-delivery cost,
which can only be arranged once per order.
10.4 Where delivery is not possible as a result of us being provided with the incorrect delivery address and the product is not returned to us, we hold no liability to give you a refund, free
replacements, or compensation. Replacement can be only be made as a new order subject to your full payment of product and p&p.
10.5 Your packet of product that is returned to us for any reason will be destroyed after 30 working days if we cannot contact you, or you do not pay for, or fail to arrange another delivery.
No compensation, replacement or refunds can be given to you if your product is destroyed after this given period.

11 The return of materials you provide Bespoke Art Cards
11.1 p&p will be charged per return for material not fragile & no larger than A3; depending on size & weight of your material and final order, we may return your material with your final order
or separately using Royal Mail 2nd class. If you feel that our postal packaging is inadequate, you can provide us your own pre-paid postal & packaging instead.
a) material not exceeding A4 size / under 400 g / under 20 mm thick - £3.50 we use standard double sided white boarded envelope of 353 x 250 mm
b) material between A4-A3 size / under 600g / over 20 mm thick - £5.50 we use standard manilla single sided board envelope 323 x 457 mm or flat pack cardboard 422 x 609 mm
11.2 For items that are fragile or over our weight /size limit as stated in section 11.1, you need to arrange your own courier collection or send us your own pre-paid postal packaging.
You must also check with us before sending us any unusual or fragile items as we are not responsible to organise the return of such item.
11.3 If your order is wholly cancelled, £2.50 handling fee per return will be levied for the return of any material.
11.4 We endeavour to treat materials you provide with care while they are under our property, however, we hold no liability or responsibility for any lost or damages while your materials are
with any 3rd parties. No compensation claims can be made by you against us.

12 Force Majeure Events - events outside our control Bespoke Art Cards
12.1 Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government
12.2 We will not be held liable or responsible for failure to perform or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or
by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or
in part without incurring any liability whatsoever to you.

13 Cancellation policy for Services & Product Bespoke Art Cards
13.1 After Order Confirmation and prior to Final Proof Confirmation, Service Fees are non-refundable, Hard Copy Proof can be refunded if production has not started
We will only refund your product value and it’s p&p after deducting the following additional charges:
a) any discount previously given for any Service Fees - all Service Fees will revert to our regular prices
b) value of 12 cards plus any applicable additional printing for the 12 cards
c) handling fee £2.50 for each return of your material, regardless you have provided your own pre-paid postal packaging
13.2 After Final Proof Confirmation, entire order is non-refundable; If you’re paying on collection, you’ll be liable to pay for your entire order value.

14 Claims for defective product, damages, shortage, incorrect order Bespoke Art Cards
14.1 Claims must be advised by phone or email within 7 working days from date of product collection or 10 working days from the date that the Products were despatched. A dispatched
notification will be sent to your email.
14.2 For deliveries that require a signature, if the outer packet of your parcel appears damaged, you must sign the packet as ‘damaged box’ & ‘unchecked goods’, otherwise, we cannot
accept your claim. It is always a good common practice to sign your parcel as ‘unchecked goods’, even if the outer packaging appears undamaged.
14.3 If you believe that a Product is defective, we may request that you return 2 or 3 examples for our examination. If we agree that the Products are defective and that we are at fault, we
will reprint the Products free of charge and arrange for the redelivery of the same; no refunds can be issued.
14.4 All damaged goods or defective product must be supported in your report with photographic evidence within the period stated.

15 Non-delivery Bespoke Art Cards
15.1 You must notify us within 14 working days from the date of despatch of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate
action.
15.2 The earliest date we can claim against the Post Office for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us
by phone or email if your goods have not arrived after 15 working days.
15.3 Once you have notified us accordingly, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or
expense to you

16 Art Library Bespoke Art Cards
16.1 The Art Usage fee that you pay is strictly for the purpose of the quantity of cards you order with us only; it is strictly prohibited to re-publish any art from our Art Library without
prior written consent.

17 Written communications Bespoke Art Cards
16.1 When you order products or services with us, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purposes,
you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically
comply with any legal requirement that such communications be in writing.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards in relation to your use of our website. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

PERSONAL ART CARD ( home project ) TERMS & CONDITIONS
Subject to change without notice; by placing your order with us means that you have read, agreed & accepted our terms & conditions
‘you’, ‘your’ refer to the person as recorded as the Purchaser’s Name in your order summary & your order confirmation / receipt
‘we’, ‘us’, ‘our’ refer to creation art cards, with whom you are placing your product order in your order summary & order confirmation / receipt

1 Delivery Personal Art Card
1.1 Ensure to observe our Processing & Delivery Info; You are fully responsible to allow enough time to meet your deadline prior to placing your order.
1.2 Up-graded P&P service is a non-guaranteed next day delivery which can take up to 2 days or working days. Our practice is to to up-grade any RM 2nd class to 1st class, any 1-5 days
working days courier delivery to a 1-2 working day courier 9:00-17:30 hr. A signature may be required for all methods.
1.3 We endeavour to give you accurate information, the delivery turnaround we provide are details given by our 3rd party carriers only.
1.4 Your order product will be at your risk from the time of delivery including failed delivery; ownership of the product will be passed to you on delivery including failed delivery.
1.5 If we dispatch your order in accordance with our 1-3 working days dispatch turnaround, we cannot be held liable for any delays or inconvenience under any circumstance including
Force Majeure Events, while your product is with our 3rd Party carriers; no refunds or compensations can be given to you by us, you must take up the matter with the 3rd Party carriers.
1.6 If we’re unable to dispatch your product due to any Force Majeure Events - events beyond our control, we cannot be held responsible or liable for any inconvenience or delays caused.
no refunds or compensation will be given to you. We can only endeavour to dispatch your product when the circumstance has improved to allow us to proceed.

2 Failed delivery & Incorrect delivery address provided by you Personal Art Card
2.1 You are fully responsible to re-arrange any re-delivery with the 3rd party carriers of your product if you are not available to receive your delivery.
2.2 We are not liable for any delays or damages while your product is in storage with 3rd parties; no replacement or compensation will be given to you by us.
2.3 You will remain the rightful legal owner of your packet of product even if it is returned to us due to failed delivery attempts or an incorrect address provided by you. The returned
products we store for you are left at our premise under you own risk. We will endeavour to contact you to re-arrange a re-delivery, however, you’ll need to pay for the re-delivery
cost, which can only be arranged once per order.
2.4 Where delivery is not possible as a result of us being provided with the incorrect delivery address and the product is not returned to us, we hold no liability to give you a refund,
free replacements, or compensation. Replacement can be only be made as a new order subject to your full payment of product and p&p.
2.5 Your packet of product ordered that is returned to us for any reason will be destroyed after 30 working days if we cannot contact you, or you do not pay for, or fail to arrange
another delivery. No compensation, replacement or refunds can be given to you if your product is destroyed after this given period.

3 Cancellation & refund policy Personal Art Card
3.1 Order cannot be cancelled if we have started to process your art; after our processing stage but prior to your proof approval, you can cancel quantity to no less than one pack, refund
of remaining product and p&p will be given accordingly.
3.2 Order can be cancelled prior to us processing your art, but we ‘ll charge /deduct £3.50 to return each art regardless you have anything else in your entire order; you can exercise your
rights to not have your art returned, but you must confirm this in an email when you make your cancellation or we’ll automatically return it to you. Refund of product and p&p will be
given accordingly.
3.3 You must notify us of your cancellation by telephone or email. All initial telephone requests need to be re-confirmed in an email by you.
3.4 Any refund we issue will be made as to how you’ve made your initial payment ; for BAC refunds, you must send in your details or we cannot issue a refund. All types of refund can take
to 3 working days to process.

4 Proof approval for both digital proof & hard copy proof Personal Art Card
4.1 Prior to producing your Products, we’ll make an electronic proof available for your approval, plus an optional payable hard copy proof of your approved pdf proof. You are responsible
for approving these proofs. You accept that once you have approved either proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in
the proof subsequently discovered by you.
4.2 Your final Product will be produced in accordance with the details & technical specification of the pdf proof you have approved & returned to us only; any past information you have
previously provided us do not take into account.
4.3 Hard Copy Proof will effect the overall turnaround of your final order delivery; it is up to you to allow enough time to meet your deadline based on our turnaround guideline.
4.4 We will send you the Hard Copy Proof in 1-2 working days using Royal Mail 1st class after your approval of the Digital Proof; you must inform us of your decision within 4 working days
from your dispatch notice via email or we will send your order without any further notification; no cancellation, refund or replacement can be claimed by you under this circumstance if
you are not satisfy with your final order.
4.5 Digital Proof must be approved by you no later than 72 hours after we email it to you; after this period, we will send your order without any further notification; no cancellation, refund
or replacement can be claimed by you under this circumstance if you are not satisfy with your final order. If you’ve ordered Hard Copy Proof, we will post you the Hard Copy. Any further
Hard Copy Proof required will be charged & sent subject to receiving additional payment.
4.6 You accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the proof confirmation
process.
4.7 You accept that within the digital printing process, reproduction may vary from the original. Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may not
be identical to your final order print run.
4.8 All communication will be made via the email you initially send in your order request; if you wish us to communicate via a different contact email, you must inform us immediately after
you’ve made payment.

5 Our price promise Personal Art Card
5.1 All prices quoted on our Order Summary is effective for up to 30 days from date of issue; after this period, we exercise our rights to alter any prices in accordance with changes to our
price structure for both product and p&p.
5.2 After the 30 days period, you should contact us to see if our prices remain the same prior to placing your order & making payment
5.3 If you proceed to make payment according to the amount on an Order Summary after the 30 days period & our prices have increased, we will contact you via email with details to collect
any balance; we will process your order after the balance is paid. Should you decide to cancel you order after all, you must inform us in an email & follow our refund policy as stated in
Term 3.3 , 3.4

6 Claims for defective product, damages, shortage, incorrect order Personal Art Card
6.1 Claims must be advised by phone or email within 10 working days from the date that the Products were despatched. A dispatched notification will be sent to your email.
6.2 For deliveries that require a signature, if the outer packet of your parcel appears damaged, you must sign the packet as ‘damaged box’ & ‘unchecked goods’, otherwise, we cannot
accept your claim. It is always a good common practice to sign your parcel as ‘unchecked goods’, even if the outer packaging appears undamaged.
6.3 If you believe that a Product is defective, we may request that you return 2 or 3 examples for our examination. If we agree that the Products are defective and that we are at fault, we will
reprint the Products free of charge and arrange for the redelivery of the same; no refunds can be issued.
6.4 All damaged goods or defective product may need to be supported in your report with photographic evidence within the period stated.

7 Non-delivery Personal Art Card
7.1 You must notify us within 14 working days from the date of despatch of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate
action.
7.2 The earliest date we can claim against the Post Office for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us
by phone or email if your goods have not arrived after 15 working days.
7.3 Once you have notified us accordingly, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or
expense to you.

8 Force Majeure Events - events outside our control Personal Art Card
8.1 Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government
8.2 We will not be held liable or responsible for failure to perform or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or
by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or
in part without incurring any liability whatsoever to you.

9 Written communications Personal Art Card
9.1 When you order products or services with us, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purposes,
you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically
comply with any legal requirement that such communications be in writing.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards in relation to your use of our website. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

BUSINESS PRODUCTS TERMS & CONDITIONS
subject to change without notice; by placing your order with us means that you have read, agreed & accepted our terms & conditions
‘you’, ‘your’ refer to the named person or business who places the business product order & services with us as indicated in your order summary & your order confirmation
‘we’, ‘us’, ‘our’ refer to creation art cards, with whom you are placing your order in your order summary & order confirmation

1 Ordering Procedure Business Product
1.1 New Jobs are jobs that we print from your own print-ready files for the 1st time or from artwork we design for you for our business products
a) Tell us in the Enquiry Form your order quantity, design instructions ( text, colours, etc ), material and delivery address, or telephone us if you need to discuss in greater details about
your requirements, we’ll email you an Order Summary with a quote.
b) Subject to your agreement, we’ll email you an Order Confirmation with the invoice details.
c) Subject to receiving your full payment & necessary materials, we’ll process your order.
1.2 Reprint Jobs are jobs that we have previously produced for your; they only incur the product cost, no Service Fee will be applied. The product must be identical to
the initial product.
a) Tell us in the Enquiry Form your order quantity, the Print Job # , which is located on your invoice from your initial order or contact us for the information and your delivery address,
we’ll email you an Order Summary with a quote, and your re-print proof.
b) Subject to your agreement, we’ll email you an Order Confirmation with the invoice details.
c) Subject to receiving your full payment, we’ll process your order.

2 Order turnaround Business Product
2.1 new jobs including your own print-ready files & artwork we design for you
a) Service production will start immediately after receiving your full payment and all the necessary material
b) Generally pdf proof of new design will be ready in 3-7 working days, and print ready files in 2-4 working days subject to receiving your full design instructions & all the necessary
materials
c) If your new design job is more complicated, we may take slightly longer than 7 days to return your pdf proof, in which case, we will endeavour to inform you beforehand or ASAP.
d) Your order will be dispatched in 3-7 working days subject to your return of your final pdf proof approval and your payment of any unexpected balance.
2.2 reprint jobs
a) production will start subject to receiving your payment
b) order will be dispatch in 3-5 working days
2.3 You accept that the turnaround for the production of your order given in section 2.1 & 2.2 are given as a guideline only, and that production turnaround can vary depending on other
unpredictable circumstances including the number of times you require proof revision, your promptness to correspond with our communication, the request for hard copy proofs, etc.
You must allow yourself enough time to meet your deadline and that we cannot be liable or responsible for any delays caused by any such circumstance.

3 Payment & prices Business Product
3.1 Payment is fully payable prior to production in Paypal or BAC transfer; we may occasionally agree to accept cash payment of your product cost when you collect your order, however,
this exceptional arrangement is completely up to our discretion.
3.2 When your design job involves any Extra Add-ons, we endeavour to quote you as best to our knowledge according to your requirement, however, we may not always be 100%
accurate until we start processing all the materials & information you provide us.
3.3 If your job incurs more service fees or any other added cost to the amount you’ve paid initially, then your product will not be dispatched until the agreed balance has been paid.
3.4 Product and service prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you in your Order Summary unless we have
made genuine errors or the extra cost is a result of extra services we have provided.

4 Service Fees: Bespoke Design/ set-up, Print-Ready Set Up & Add-On’s Business product
4.1 These are one-off fees for your initial order; for re-prints, only the product prices will be applied. We’ll store your final product files for re-prints.
4.2 Service provided will be carried out to the necessary spec suitable for our printed product.
4.3 When an image requires retouching, cropping will be included in the rate, a separate Cropping Fee will not be charged.
4.4 The low Service Fee we charge is strictly intended to be used in conjunction with the specified end products we sell, we do not release those individual processed files; if you wish to
have the files, prices are negotiable. However, you must make your request at job start as we exercise our right to not store these individual files after your end product are dispatched.
4.5 We will only store your final file of your end product in our electronic retrieval system for re-print purpose for your convenience; however, we cannot be held liable & no compensation
can be claimed against us by you if your file is lost.
4.6 We reserve our rights to the design of the end product template. If you wish to use our design other than for our agreed product, you must seek our permission & pay a release fee.
4.7 Should you wish to use any template that we’ve designed for you, an extra release fee will be charged. Cost will be available on request.
4.8 We endeavour to provide you a satisfying service; each Design / Set up fee includes up to 2 proof exchanges; thereafter, we will charge you our Digital / Design rate ; if you wish to
abort your revision and cancel your product order after all, we will treat your product cancellation based on our Cancellation Policy as stated in Section 13.1.
4.9 We’ll endeavour to assess & quote your job as accurately as possible; however, due to varying nature of the printing / design business, we may occasionally discover during our
processing that the materials you’ve sent may require more service in order to achieve the desired results. We’ll endeavour to inform you prior to carrying out any additional work
that aren’t stated & paid for in your Order Confirmation.
4.10 You rely upon yourself to choose us to provide services for you prior to your Order Confirmation, any information provided by Us is purely guidance and is not in any way providing a
decision on your purchase.

5 Proof approval Business Product
5.1 Prior to producing your Products, we’ll make an electronic proof available for your approval, plus an optional payable hard copy proof of your approved pdf proof. You are responsible
for approving these proofs. You accept that once you have approved either proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in
the proof subsequently discovered by you.
5.2 Your final Product will be produced in accordance with the details & spec of the pdf proof you have approved & returned to us only; any past information you have previously provided
us do not take into account.
5.3 You understand and accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the
proof confirmation process.
5.4 You understand & accept that digital technology can produce slight variations in colours from different print-runs, even when files are in CMYK and the settings remain unchanged.
Therefore, when you review your hard copy proof ( including re-print jobs ), you must agree to accept this standard digital printing industry condition.
5.5 Any revision of your proofs must be advised via e-mail as instructed by us.
5.6 Verbal communications of your revision can be made only if the revisions are too complicated to express in writing, however, any verbal instructions or agreements made will still require
to be documented in our requested email format; you accept that this will prolong our admin procedures, ultimately may delay your order turnaround. We accept no liable or responsible
for any delays caused under such circumstance.
5.7 We endeavour to return your Revised Proofs in 1-3 working days for re-approval, however, in exceptional circumstance when your revisions are more complex, the process may take
longer than normal.
5.8 Proof approval of print-ready files you sent in and art we design for you or advise of revision of all new jobs must be made by you within 3 working days from the day we deliver your pdf
proof or 4 working days from the day we post your hard copy proof; if we do not hear from you within the stated period, we exercise our rights to cancel your product order and treat
your order as a cancellation based on section 14.1
5.9 Your final approval of either pdf proof or hard copy proof must be made only via e-mail following our instructions; verbal agreement is not accepted
5.10 When you’ve approved your proof of both new & reprint jobs in an email, we will email you a Final Proof Confirmation within 1 working day. At this point, a contract is formed between
us for the sales of the product in your Order Confirmation and the printing process will begin without any further notice.

6 Hard copy proof Business Product
6.1 We only provide payable hard copy proofs for proofs that are approved by you in our pdf file, your hard copy proof will be produced according to the spec of your approved pdf proof.
6.3 Hard Copy Proofs are dispatched in 1-3 working days subject to the return of all your approved pdf proofs.
6.4 Approval must be re-confirmed following the correct procedures as stated in section 6.6; verbal agreement is not accepted
6.5 Hards Copy Proofs are dispatched using RM 1st Class, a 1-2 days service; a dispatch notice plus another pdf proof will be emailed to you.
6.6 Your approval must be re-confirmed following the correct procedures
a) Return your latest pdf proofs; we must receive it within 4 working days from our dispatch date; otherwise, we exercise our rights to cancel your product order and treat your order
and treat your order as a cancellation based on section 13.1; it is your responsibility to inform us if you have not received the hard copy proofs according to our dispatch notice.
b) No further change - we’ll email you a Final Proof Confirmation within 1 working day & the printing process will start without any further notice
c) Further revision - we’ll email you another revised pdf proof; the approval procedure & terms are the same as stated in the entire section 6; further request for hard copy proofs will be
charged accordingly.
6.7 We endeavour to meet the dispatch schedule of the hard copy proof as stated in section 7.2 & section 7.3, however, we cannot be held liable or responsible for any lost, inconvenience
or delays caused by 3rd Parties or Force Majeure Events stated in section 13.1; we will not refund your proof cost, we will only resend them to you free of charge. Should you wish
to cancel your Product order, we will exercise our cancellation policy as stated in section 14.1
6.8 Hard Copy approving process will effect the overall turnaround of your final order, it is completely your responsibility to allow yourself enough time to meet your deadline according to the
overall turnaround of this extra process. We accept no liability if you are delayed by this added process, no compensation will be given by us. If you wish to cancel your Product order,
we will exercise our cancellation policy as stated in section 14.1
6.9 For all late hard copy proof orders, your payment must be made within 1 working day from the day you submit your request, otherwise, we will process your order as if you didn’t order
any hard copy proof - this means that we will email you a Final Proof Confirmation & start the printing process based on your approved pdf proofs without giving any further notice. In
this case, we hold no liability to your dissatisfaction of your final product, no replacement or refunds shall be given to you. If you haven’t paid for your product, you’ll still be liable for
the payment of the final product.

7 Quality Business Product
7.1 We endeavour to meet your colour requirements where files are submitted in CMYK format in respect of the Products.; however, you accept that print-runs can produce slight variations
in colours even when the settings remain unchanged.
7.2 You accept that variations in colours are inherent within the printing process for files submitted in other formats.
7.3 You also understand and accept that computer hardware set-ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen
during the proof confirmation process.
7.4 You rely entirely upon yourself to choose a suitable product, any information provided by Us is purely guidance and is not in any way providing a decision on your purchase.

8 Material & information provided by you Business Product
8.1 ‘Materials’ are what you provide us or allow us to incorporate into products we produce or design for you; such ‘Materials’ include all images, illustrations, graphics, photos, text, data,
& logos in all formats - printed & digital formats.
8.2 All text you provide us to be printed onto our product must be sent in an email or in formats including Text Edit, or Words, or Pages; this is regardless you are providing us hard copy
documents, which we regard as supportive documents for reference only.
8.3 All materials you provide us must be submitted in our requested format as instructed.
8.4 You agreed that you must have license or permission from the rightful owner to use any such materials you provide us to be used within ours designs, to be incorporated into our
products, or to be printed by us.
8.5 You agree to be fully responsible and accept full liabilities arising from any 3rd parties, against you or us, for any material you provide us to be printed onto our product, to be
incorporated into all designs we produce for you or to be stored in our electronic data retrieval system on your behalf.
8.6 Your Materials will not infringe the intellectual property rights of any third party and that You have obtained all necessary consents to enable the Materials to be used as contemplated in
the order placed.
8.7 You shall at your own cost warrant any claim by a third party against Us for an infringement of any intellectual property rights of any other person or organisation which results from the
Our use of Your specification or your Material you approve & provide us.
8.8 We reserve our rights to reject any material or information you provide if we suspect that it is illegally obtained, or if we deem that it is defamatory, offensive, or can cause harm to others.
8.9 We endeavour to store your materials including electronic data & digital information in our electronic data retrieval system for your convenience; however, we reserve our rights to
delete any such material without giving any notification.
8.10 We endeavour to treat all materials we store for you or materials you provide with care. However, we are not responsible or liable under any circumstance for any damages or lost
caused by us or by 3 parties; this includes theft or unlawful use of such materials by 3rd parties. You agree that all such materials we store for you or materials you provide us are left
with us at your own risk. No compensation can be claimed against us from you.
8.11 We will not pass your information onto any 3rd parties in accordance with the Privacy Act.

9 Delivery Business Product
9.1 We use 3rd Parties, either Royal Mail 1st class for packet under 1.25 kg ( 1-2 days including Saturday delivery ) or courier ( 1-2 working days delivery from 9:00-17:30hr ); delivery
turnaround is based on information given by 3rd Parties only. Your p&p will be quoted based on your order size & weight, either £6.50 or £8.50.
9.2 The Products will be at your risk from the time of delivery including failed delivery; ownership of the product will be passed to you on delivery including failed delivery.
9.3 If we dispatch your order in accordance with section 2, we cannot be held liable for any delays or inconvenience under any circumstance while your product is with our 3rd Party carrier;
no refunds or compensations can be given to you by us, you must take up the matter with the 3rd Party carriers.
9.4 If we’re unable to dispatch your product due to any Force Majeure Events as stated in section 12.1, we cannot be held responsible or liable for any inconvenience or delays caused.
No refunds or compensation will be given to you. We can only endeavour to dispatch your product when the circumstance has improved.

10 Failed delivery & Incorrect delivery address provided by you Business Product
10.1 You are fully responsible to re-arrange any re-delivery with the 3rd party carriers of your product if you are not available to receive your delivery.
10.2 We are not liable for any delays or damages while your product is in storage with 3rd parties; no replacement or compensation will be given by us.
10.3 You will remain the rightful legal owner of your packet of product even if it is returned to us due to failed delivery attempts or an incorrect address provided by you. The returned
products we store for you are left at our premise under you own risk. We will endeavour to contact you to re-arrange a re-delivery, however, you’ll need to pay for the re-delivery cost,
which can only be arranged once per order.
10.4 Where delivery is not possible as a result of us being provided with the incorrect delivery address and the product is not returned to us, we hold no liability to give you a refund, free
replacements, or compensation. Replacement can be only be made as a new order subject to your full payment of product and p&p.
10.5 Your packet of product that is returned to us for any reason will be destroyed after 30 working days if we cannot contact you, or you do not pay for, or fail to arrange another delivery.
No compensation, replacement or refunds can be given to you if your product is destroyed after this given period.

11 The return of materials you provide Business Product
11.1 p&p will be charged per return for material not fragile & no larger than A3; depending on size & weight of your material and final order, we may return your material with your final order
or separately using Royal Mail 2nd class. If you feel that our postal packaging is inadequate, you can provide us your own pre-paid postal & packaging instead.
a) material not exceeding A4 size / under 400 g / under 20 mm thick - £3.50 we use standard double sided white boarded envelope of 353 x 250 mm
b) material between A4-A3 size / under 600g / over 20 mm thick - £5.50 we use standard manilla single sided board envelope 323 x 457 mm or flat pack cardboard 422 x 609 mm
11.2 For items that are fragile or over our weight /size limit as stated in section 11.1, you need to arrange your own courier collection or send us your own pre-paid postal packaging.
You must also check with us before sending us any unusual or fragile items as we are not responsible to organise the return of such item.
11.3 If your order is wholly cancelled, £2.50 handling fee per return will be levied for the return of any material.
11.4 We endeavour to treat materials you provide with care while they are under our property, however, we hold no liability or responsibility for any lost or damages while your materials are
with any 3rd parties. No compensation claims can be made by you against us.

12 Force Majeure Events - events outside our control Business Product
12.1 Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government
12.2 We will not be held liable or responsible for failure to perform or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or
by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or
in part without incurring any liability whatsoever to you.

13 Cancellation policy for Services & Product Business Product
13.1 After Order Confirmation and prior to Final Proof Confirmation for new jobs, Service Fees are non-refundable, Hard Copy Proof can be refunded if production has not started
We will only refund your product value and it’s p&p after deducting the following additional charges:
a) any discount previously given for any Service Fees - all Service Fees will revert to our regular prices
b) admin fee of 45% surcharge of Service Fee for DESIGN / SET-UP or 30% PRINT-READY SET-UP, all calculated from our regular prices
c) handling fee £2.50 for each return of your material, regardless you have provided your own pre-paid postal packaging
13.2 After Final Proof Confirmation, entire order is non-refundable; If you’re paying on collection, you’ll be liable to pay for your entire order value.

14 Claims for defective product, damages, shortage, incorrect order Business Product
14.1 Claims must be advised by phone or email within 7 working days from date of product collection or 10 working days from the date that the Products were despatched. A dispatched
notification will be sent to your email.
14.2 For deliveries that require a signature, if the outer packet of your parcel appears damaged, you must sign the packet as ‘damaged box’ & ‘unchecked goods’, otherwise, we cannot
accept your claim. It is always a good common practice to sign your parcel as ‘unchecked goods’, even if the outer packaging appears undamaged.
14.3 If you believe that a Product is defective, we may request that you return 2 or 3 examples for our examination. If we agree that the Products are defective and that we are at fault, we
will reprint the Products free of charge and arrange for the redelivery of the same; no refunds can be issued.
14.4 All damaged goods or defective product must be supported in your report with photographic evidence within the period stated.

15 Non-delivery Business Product
15.1 You must notify us within 14 working days from the date of despatch of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate
action.
15.2 The earliest date we can claim against the Post Office for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us
by phone or email if your goods have not arrived after 15 working days.
15.3 Once you have notified us accordingly, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or
expense to you

16 Art Library Business Product
16.1 The Art Usage fee you pay is strictly for the purpose & quantity of product in your order ; it is strictly prohibited to re-publish any art from our Art Library without prior written consent.

17 Written communications Business Product
16.1 When you order products or services with us, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purposes,
you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically
comply with any legal requirement that such communications be in writing.

AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and Creation Art Cards in relation to your use of our website. If you do not accept this agreement, please do not use this website, purchase our products, or participate & register for a project.

DIRECT ORDER FROM SCHOOL PROJECT TERMS & CONDITIONS
Subject to change without notice; by placing your order with us means that you have read, agreed & accepted our terms & conditions

‘you’, ‘your’  refer to the person as recorded as the Purchaser’s Name in your order summary & your order confirmation / receipt
‘we’, ‘us’,  ‘our’ refer to creation art cards, with whom you are placing your product order in your order summary & order confirmation / receipt

1      Delivery Direct Order from School Project
1.1   Ensure to observe our Processing & Delivery Info on your Order Summary; you are fully responsible to allow enough time to meet your deadline prior to placing your order.
1.2   Up-graded P&P service is a non-guaranteed next day delivery which can take up to 2 days or working days.  Our practice is to to up-grade any RM 2nd class to 1st class, any 1-5 days
        working days courier delivery to a 1-2 working day courier 9:00-17:30 hr.  A signature may be required for all methods.
1.3   We endeavour to give you accurate information, the delivery turnaround we provide are details given by our 3rd party carriers only.
1.4   If your order contains a new designs (Personal Art Cards), we will send your entire order after your final approval of  your digital or hard copy proof for the new design. If you wish to
        wait; we’ll have to treat it as a separate order and charge you for additional p&p accordingly.
1.5   Your order product will be at your risk from the time of delivery including failed delivery;  ownership of the product will be passed to you on delivery including failed delivery.
1.6   If we dispatch your order in accordance with our 1-3 working days dispatch turnaround, we cannot be held liable for any delays or inconvenience under any circumstance including
        Force Majeure Events, while your product is with our 3rd Party carriers;  no refunds or compensations can be given to you by us, you must take up the matter with the 3rd Party carriers.
1.7   If your order contains both re-orders & new designs, we will send your entire order after your final approval of  your digital or hard copy proof for the new design. If you wish to have
        the re-order send before, please inform us; we’ll have to treat it as a separate order and charge you for additional p&p accordingly.
1.8   If we’re unable to dispatch your product due to any Force Majeure Events - events beyond our control,  we cannot be held responsible or liable for any inconvenience  or delays caused. 
        no refunds or compensation will be given to you.  We can only endeavour to dispatch your product when the circumstance has improved to allow us to proceed.

2      Christmas card turnaround  Direct Order from School Project
1.1   During this busy period, if we are still processing the large Christmas card school orders, we may not dispatch you order based on our standard 1-3 working days policy, however,
        you will receive your order 1st week in Dec if you have made payment by November 23rd - it is your responsibility to check with us prior to ordering if this is a concern, as no
        cancellation is allowed once we receive your payment.

3      Failed delivery &  Incorrect delivery address provided by you Direct Order from School Project
3.1   You are fully responsible to re-arrange any re-delivery with the 3rd party carriers of your product if you are not available to receive your delivery.
3.2   We are not liable for any delays or damages while your product is in storage with 3rd parties; no replacement or compensation will be given to you by us.
3.3   You will remain the rightful legal owner of your packet of product even if it is returned to us due to failed delivery attempts or an incorrect address provided by you.  The returned
        products we store for you are left at our premise under you own risk.  We will endeavour to contact you to re-arrange a re-delivery, however, you’ll need to pay for the re-delivery
        cost,  which can only be arranged once per order.
3.4   Where delivery is not possible as a result of us being provided with the incorrect delivery address and the product is not returned to us, we hold no liability to give you a refund,
        free replacements, or compensation.  Replacement can be only be made as a new order subject to your full payment of product and p&p.
3.5   Your packet of product ordered that is returned to us for any reason will be destroyed after 30 working days if we cannot contact you, or you do not pay for, or fail to arrange
        another delivery.  No compensation, replacement or refunds can be given to you if your product is destroyed after this given period.

4      Cancellation  & refund policy Direct Order from School Project
4.1   No cancellation allowed once processing starts, which is after receiving your payment; only the p&p can be refunded if we have not dispatched your goods.
4.2   Any refund we issue will be made as to how you’ve made your initial payment ; for BAC refunds, you must send in your details or we cannot issue a refund.  All types of refund can take
        to 3 working days to process.

5      Sample Card  /  Reproduction Quality  Direct Order from School Project
5.1   Your Sample Card is your proof; you are fully responsible to examine the proof and to advise us of any changes required prior to placing your order.  You accept that once you have
        confirmed your order by making payment, the Products cannot be changed nor cancelled.   We shall have no liability to you for any errors in the proof subsequently discovered by you. 
5.2   You are required to give us the correct Card Reference number.  Presuming that you have given us the correct Card Reference, your order will be produced in accordance with the
        details & technical specification of your Sample Card unless you has requested for revision prior to your payment.  No digital proof will be sent to you unless you request for it, a
        small handling fee may be applied due to the added admin plus you have been given a free hard copy proof already.
5.3   We endeavour to make corrections upon your request; however, we may impose extra Service Fee if your requirements do not match the product features.
5.4   All requested changes made after our processing can be complied only if you agree to pay for the revised product as a new order; otherwise, you must accept your initial order, if not,
        we can only refund your p&p in accordance with Terms 4.1
5.5   You accept that computer hardware set ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen
5.6   You accept that within the digital printing process, reproduction may vary from the the Sample Card.  Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may
        not be identical to your final order print run.
5.7   All communication will be made via the email you initially send in your order request; if you wish us to communicate via a different contact email, you must inform us immediately after
        you’ve made payment.

6      Our price promise Direct Order from School Project
6.1   All prices quoted on our Order Summary is effective for up to 30 days from date of issue; after this period, we exercise our rights to alter any prices in accordance with changes to our
        price structure for both product and p&p.  After the 30 days period, you should contact us to see if our prices remain the same prior to placing your order & making payment
6.2   If you proceed to make payment according to the amount on an Order Summary after the 30 days period & our prices have increased, we will contact you via email with details to collect
        any balance; we will process your order after the balance is paid.  Should you decide to cancel you order after all,  you must inform us in an email & follow our refund policy as stated in 
        Term 3.2
6.3   For initial 1st order of a design from a school project, we will honour the prices printed on your Pupil’s Order Slip provided the ‘Latest Order Date’ printed on your school order form is
        not over 90 days from your order day.  Your payment must be made no more than 5 working days after the 90 day period or we may re-invoice you based on our Re-order prices.
6.4  Re-order prices will be charged if the ‘latest return date’ printed on your form is over 90 days from your day of placing your order or you’ve previously placed a school order already for
        the designs you’re ordering.
6.4   Any subsequent order of each design after your initial order will be charged as our Re-Order Prices.  Our system will have the information to know whether your order is a 1st time
        Order or a Re-Order.
6.5   The current Re-Order Prices for school project are: 1 pack / £6.75    2 packs+1 pack free / £13.50    additional pack thereafter £4.25    pack contains 12 x 250 gsm cards with white envelopes

7      Claims for defective product, damages, shortage, incorrect order Direct Order from School Project
7.1   Claims must be advised by phone or email within 10 working days from the date that the Products were despatched.  A dispatched notification will be sent to your email. 
7.2   For deliveries that require a signature, if the outer packet of your parcel appears damaged, you must sign the packet as ‘damaged box’  &  ‘unchecked goods’, otherwise, we cannot
        accept your claim.  It is always a good common practice to sign your parcel as ‘unchecked goods’, even if the outer packaging appears undamaged.
7.3   If you believe that a Product is defective, we may request that you return 2 or 3 examples for our examination.  If we agree that the Products are defective and that we are at fault, we will
        reprint the Products free of charge and arrange for the redelivery of the same; no refunds can be issued.
7.4   All damaged goods or defective product may need to be supported in your report with photographic evidence within the period stated. 

8      Non-delivery Direct Order from School Project
8.1   You must notify us within 14 working days from the date of despatch of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate
        action.
8.2  The earliest date we can claim against the Post Office for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us
       by  phone or email if your goods have not arrived after 15 working days.
8.3  Once you have notified us accordingly, we will then send you a form to complete and return to us. Once the form is received we will redeliver Products to you, at no further cost or
       expense to you.

9     Force Majeure Events - events outside our control   Direct Order from School Project
9.1  Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
            a) Strikes, lock-outs or other industrial action
            b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
            c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
            d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
            e) Impossibility of the use of public or private telecommunications networks
            f) The acts, decrees, legislation, regulations or restrictions of any government
8.2   We will not be held liable or responsible for failure to perform or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or 
          by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or
          in  part without incurring any liability whatsoever to you.

10      Written communications Direct Order from School Project
10.1   When you order products or services with us, you accept that communication with us will be by electronic means only.   We will contact you by e-mail only.  For contractual purposes,
          you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically
          comply with any legal requirement that such communications be in writing.