PERSONALISED ART CARD / POSTCARD PROJECT TERMS & CONDITIONS subject to change without notice
‘you’, ‘your’ refer to the named person or organisation as recorded in the the Registration Form & your Booking Confirmation
‘we’, ‘us’, ‘our’ refer to Creation Art Cards, with whom you are placing your project order
Tremendous effort, time & expense will be put towards the production of the Sample Packs
This costly service is provided to increase sales & to maximise your fundraising potential
If your intention is to not present all the designs that we have produced for the samples of your entire project, then our project is not for you & you must not allow your booking to be confirmed.
Alternatively, you should only register your number of participants according to the number of designs / cards you intend to promote for your project sales.
Sample Pack contains A4 glossy cello, original art, sample proof of this art, & customised Single Design Order Slips for parents / artists to place their order. You must promptly return every Sample Packs to every rightful owners to ensure parents can view our original presentation with enough time to meet their given payment deadline printed on the Single Design Order Slips.
PROJECT REQUIREMENTS - the following requirements must be met in order to commit to participate in these projects
Communication with us will be by electronic means via your corresponding email address, even if you have requested for printed Final Order Forms. You’ll need to have some basic IT skills as in to return emails; open, fill, save and attach pdf documents and 1 EXCEL document. This doesn’t mean that you can’t telephone us for queries.
Return your PUPILS FULL NAME LIST promptly at project start as required or we cannot confirm your project
Return your FINAL PROJECT DETAILS promptly at project start as required or we cannot confirm your booking
Observe the crucial information in the Art Resource regarding YOUR ART TEMPLATE & KEY GUIDELINES TO OBSERVE; you are also obligated to ensure all class art teachers read this essential project information as a minimum requirement. Furthermore, your should ensure the art will complement our reproduction.
Forward the digital ART RESOURCE to anyone conducting the class art; if the digital version is not a viable option, then forward the printed version.
Where applicable, promptly arrange for art collection of 1 single packet with us as instructed or send in your own art to meet our agreed deadline
Promptly return your ARTWORK SUBMISSION FORM with your art properly organised as instructed
Promptly return all the Sample Packs as presented by us, without any alteration, to all the rightful owners to meet deadline printed on the artist’s / parent’s order form SINGLE DESIGN SLIPS
Promptly return your Final Order Forms ( digital or hard copy) to us to place your fundraising project order
Make your payment within 7 working days upon receiving your final order
Submit your logo shortly after booking confirmation so that we can prepare your template for your approval at project start
PUPIL'S FULL NAME LIST personalised art card / postcard project
You must return this EXCEL document, completed as instructed, shortly after booking confirmation or as pre-arranged. Failure to return this list by the pre-arranged dates can invalidate your booking confirmation & any Early Bird Scheme. If you lose your booking, you'll have to return the entire Resource Pack to us at your own cost or we will invoice you £15.
If you do not wish to complete this list, Creation Art Cards can do it for you @ £3 per class; the amount will be added to your final invoice. You'll still need to provide us your own list at project start as required. - if we have started to process your list, this service is still payable even if you cancel your project.
For the early bookings of Christmas Card Projects that are confirmed before the end of the summer term with artwork return for the fall term, you can submit this list no later than 1 week before the end of the Summer Term.
Unless we have this list, we cannot process your project; this name list is crucial for processing the art, coding the Sample Cards, and creating your Final Order Forms.
If your return this list late, your agreed deadlines as set in your Project Booking Confirmation will be subject to delay.
If we do not receive this List at all by the time your art is due, we may refuse to process your project, cancellation charge will be applied based on Cancellation Terms 2, even if we haven’t received or collected your art.
If we do not receive this List at all by the time your art is due, we may decide to take on your project provided you agree to the conditions as listed below, this is due to the laborious, time consuming process we have to endure to process your project without the aid of this crucial list.
You will accept that your entire project schedule will be delayed, the agreed scheduled made in your Booking Confirmation will not be met.
You will agree to pay us 20p to process each art with a minimum charge of £12; amount will be added to your invoice at project end
You accept that if any of the written reference is not legible, we may make up a code; any clerical errors, mis-spelling or mis-typing of names on the code of the Sample Card cannot be
amended in the Final Order unless you will pay 50 pence per change - ie. if 10 pupils requested to have their product code name corrected in the Final Order, we will charge you 50p x 10
for the service; We will only make those changes if you notify us before or immediately after receiving your Final Order. Once Final Order is in production, we will not make any re-print at
our own cost, you’ll have to either pay as a new order or accept what is printed as the code. This shouldn’t prevent you from returning the correct card to the correct owner as you’ll have
the Pupil’s Order Slips with record of Artist’s Name & Card Reference.
- If you do not agree to these terms & you wish to cancel your project, cancellation charge will be applied based on Cancellation Terms 2, even if we haven’t processed your art.
How your name list is used
The data you provide in the Pupil’s Fill Name List will be the name we will copy & paste and then print onto our product as our Product Reference Code. Pupil’s name written directly on the Art Reference Area will not be used as our process unless the name cannot be found or has not been recorded in the Name List. If the written reference is not legible, we may only print partial name as our Product Reference Code or make up some other code. Although we typically print the artist’s name as part of our ‘product coding’, it is not meant as a credit to the artist.
please observe the following typical example so that you will fully understand our process
If your Name List is recorded as JONATHAN JONES & the Art Reference is written as JOHN JONES,
We’ll print onto the final card as our Product Reference Code SS-1TX-191011-5C-JONATHAN JONES
Note that we extract the data from the Name List, not the Art; in a very rare case, if John Jones is not Jonathan Jones, then we will make the correction provided you meet our conditions
as set in sub-section Our Obligation To Make Corrections.
If JENNY SMITH submitted an art and her name cannot be found on the Pupil’s Full Name List
we’ll print onto the final card as our Product Reference Code SS-1TX-191011-5C-JENNY SMITH, which is the name written on the Art Reference
If the writing is partially legible, we may print the Product Reference Code as SS-1TX-191011-5C-J SMITH or SS-1TX-191011-5C-JENNY S
If the writing is completely not legible, we may contact you if time allows or make up an end code such as SS-1TX-191011-5C-JS, in this case, you may need to manually make a note to
yourself that JS represents your pupil Jenny Smith. When this pupil places an order, she is required to write on her Order Slip her full name and the product reference exactly as appears.
To avoid misunderstanding or disappointment, you the project coordinator, are obligated to instruct all the class art teachers / pupils & other participants to observe our Template Guide in the Art Resource for full explanation about our printing from Template to Final Product; this is regardless if you are providing pupil’s pre-printed templates, as the template does not have enough space for us to include any essential information. Under this section, we provide clear illustration & explanation about the areas of the template.
For the Personalised Art Card Project, to have the artist’s name credited / printed other than in our Product Reference Code, artists need to include a signature in the Card Back Area.
Examples are clearly illustrated in the Art Resource, which you / teachers / artists are meant to note & observe prior to starting the art.
When this area is left empty, a smaller version of the card front art will automatically be printed instead.
For the Postcard Project, there isn’t a signature area on the template, therefore, publication of artist’s name may only appear as part of our Product Reference Code
It is also clearly stated in the Art Resource that the information provided the the Art Reference Area will not be published
Our obligation to make corrections
We are not obligated to make any requested name changes to match what is written on the Art Reference Area unless they are not the same person, especially if the Sample Card has gone into production; alternatively, record the name in the Pupil’s Full Name List that you wish to be printed as our Product Reference at project start.
If we copy / paste any mis-typing or mis-spelling made by you on the Pupil’s Full Name List, we can make changes upon your request as long as the amount of corrections are within reason; however, we will not reproduce another Sample Card; correction will be made during our Final Order production. We can only make amendment if we receive your notification prior to our Final Order production; thereafter, we are not obligated to make any changes at our cost.
If we copy / paste any mis-typing or misspelling made by you in the Pupil’s Full Name List and then discovered by the buyer in the Final Order, you will be liable to pay for the full order value for your Re-order with the corrected spellings printed, plus p&p will be added. Alternatively, you can tell parents that they should have carefully checked the proof prior to placing their Final Order.
Clerical / typing error made by us in the Product Code, we’ll endeavour to make corrections with these conditions:
Sample Cards - we’ll correct it if you notify us; we’ll only make the correction in the final order as long as the correct Sample Card (image) has been returned to the correct artist.
Final Order Cards - we’ll only give a free order replacement of the cards ( not the envelopes ) provided the printed data on the Final Order is different to the Sample Card, as parents are responsible for reviewing their proof and inform you or us of any correction prior to ordering.
You must notify us of all errors discovered on the Sample Proof prior to or immediately after you return the Final Order Form, this is regardless if the admin error is made by you or by us initially. If your final order production has started, we are not obligated to provide any re-print at our cost.
SAMPLE PACK personalised art card / postcard project
Sample Pack is defined as the product that Creation Art Cards returns to your organisation after processing your art. This includes the A4 glossy cellophane packaging, the original art, the sample proof of this art and a customised Single Design Order Slip. The owner of each Sample Pack is the artist who produced the art in the Sample Pack.
Tremendous effort & expense will be put towards the production of the Sample Packs. It is a costly service that we provide to help generate sales & to enable your school to raise more funds. You must promptly return the Sample Packs to all the rightful owner, without any alterations, to ensure parents can view the presentation and meet payment deadline as the project intends. You must not just choose a selection of cards & only present those selections to generate sales to raise funds. If your intention is to not promote all the designs that we have produced for the samples of your entire project, then our project is not for you & you must not allow your booking to be confirmed. Upon your Project Booking Confirmation, you must follow our project procedures as intended.
If we suspect our project procedure has not been carried through as intended, We reserve our rights to deduct your total funds raised amount by 85%, invoice p&p of £12.50 for all group size regardless of sales amount, and void any promotional offer. This is to recover the high cost of producing all your Sample Packs that are never presented to parents for potential sales.
We reserve our rights to provide Sample Packs for pupils / artists of primary school age and younger only.
All the Sample Proofs that we return will have ‘SAMPLE’ printed across the front & back to prevent illegal copying of our product. Although we do not wish to do this, in reality, with technology easily available to the mass, we must take all action to prevent loss of sales, which also will serve your best interest.
The printing of ‘SAMPLE’ will be visible but not distractive to ensure viewers can still see the overall final product; if you need to see how it is published, please specifically request for a sample prior to your Booking Confirmation. We will send you a pdf version, or if time allows, you can request for a hard copy.
Processing Policy of Your Art & Sample Pack
Our project offers each registered pupil, staff, and project coordinator the opportunity to return 1 art with no obligation to make any purchase; this means we are prepared to return 1 Sample Pack per artist.
We welcome non-staff & non-pupil to take part, however, we are unable to offer them our no-obligation to purchase policy. We will invoice you a £2 Processing Fee when no sale is made from their single art submission. If more than 1 art is returned from a single artist, then each design must result in a sale or £3 Processing Fee will be added to your invoice for each art processed.
This group includes anyone who do not attend or work as school staff such as siblings, children of any staff member, or PTA unless the member is actively running the project.
Do not submit more than 1 art per person unless the intention is to make a purchase from every Sample Pack we produce for the same artist.
Our generous project service is not meant as to return a collection of Sample Packs to one artist so that a decision can be made from their collection.
To keep our project process fair and to keep our cost low so that everyone can benefit from our service, we will automatically invoice you £3 Processing Fee for each art when any single artist returning more than 1 art doesn't purchase at least 1 pack from each art submitted. Our offer of the no-obligation to purchase does not apply to the artist in this case.
For example, if 3 art are processed, and only 1 design has been sold, £6 will be added to your invoice; when none is sold, £9 will be added.
Additional Processing Fees Summary
£3 - unsold art of all artists who submit more than 1 art
£2 - for non-pupil / non-staff member submitting 1 art with no-sales; no obligation to purchase does not apply
£3 - replacement art
£1 - unsold art deemed unsuitable for our project
Any multiple art submitted must be noted on your Artwork Submission form and also directly on the Art Reference Area as in James Jones 1 & James Jones 2; keep these multiple art on the top of your pile and leave a clearly written note on an A4 paper the names of artist returning multiple art. Failure to notify us can disrupt our workflow severely and cause delay to your project.
If you do not record any multiple art return, we may still process those art & charge you accordingly based on our policy without any further notification to you when we process you art. We may also exercise our rights to only process only one of the art.
Please ensure artists submitting more than 1 art is aware that our prices are based on per design, therefore all 1st pack school price for each design will be £5.25; our multi-pack prices are intended for 1 design, not for designs to be mixed.
Pupils can re-submit another art if they dislike their initial art after the return of their Sample Pack subject to the following conditions
art must be received by the order form ‘latest payment date’, clearly labelled with the card reference code
£3 processing fee per art will be charged, payable to you and then invoiced by us
at least 1 pack must be purchased
when no sale is made as agreed, we will invoice you additional £5.25 per art not sold.
the new art will replace the old art, the same product code will be used so parent can place their school order as usual using the Pupil's Order Slip given in their original Sample Pack.
no sample card will be returned, all orders taken with replacement art are made at the artist's own risk, no refund or replacement will be given unless it is obviously our fault
this extra service is not intended for the artist to choose between the initial art & the new one, it is meant as a replacement; the old art files will be deleted
art will be returned with your final order
Art we will not process
any art with incorrect template or not following our Template Guide in the Art Resource
any art with unsuitable items as listed in the Art Resource
Our commitment to produce your Sample Packs
As long as your art is done following our template guide and not using items we cannot process, we will endeavour to make your pupils art shine in most cases, however, in some severe cases, we exercise our rights to not waste our effort & resources to produce Sample Packs for art that we deem will not gain support from parents.
any unfinished art
art that looks like effortless scribble
any art that will reproduce poorly
any art that scan poorly due to inappropriate paper used for the chosen medium
When it is the odd few, we will just return them to you unprocessed without notification with the rest of your Sample Packs
When it is a majority of a class or many classes, we may contact you, and offer you the choice to re-do or to improve the art; If you decline our offer, you can still opt to have Sample Packs produced provided you agree to be invoiced £1 processing fee for each of those art that do not result in a sale.
We will invoice you from £5.50-8.50 to return your art that need improvement or to be finished.
We will only offer you to re-do or complete the art if we feel that we can still cater your project and meet our agreed deadline.
How unprocessed art may effect the cost of your project
If the total number of participants drops below 141, we will apply our standard project delivery charge of £12.50 if sales is under £500 and also invoice you £8.50 for your initial
In the case of where total number of participants is reduced to under 36 from 36-140, your standard project delivery charge will remain unchanged at £12.50.
If we are unable to process your art from the entire project, we will return everything to you, apply £8.50 for this service, and you will have to re-send your art at your own cost; if you cancel your project at this stage, our standard cancellation fee will be applied.
CANCELLATION personalised art card / postcard project
1. If you cancel your booking after your project confirmation prior to art collection, you must notify us immediately & return the entire Resource Pack at our own cost to Creation Art Cards within 7 working days of your cancellation, otherwise, we will invoice you £15 for administration fee.
2. If you cancel after we collected your art but we have not started processing them, we will invoice you £45 for group size over 140 and £35 for group size under 141 to cover the cost for admin work, loss of booking, the Resource Pack, the initial art collection where applicable. An additional £8.50 will be charged to return your unprocessed art.
3. If you cancel after we have started to process your art, we will invoice you £3 per registered participants or every art that we have processed from you project, which ever is greater. We will also charge you £8.50 for the initial collection of your art where applicable, and charge you £8.50 to return your art upon your request.
4. Once your final order is being processed, your order is 100% payable at project end
All additional items that you order at any duration of the project are fully payable, non-returnable / non-refundable; we will still invoice you for your order regardless of when your project is cancelled - this includes losing your booking due to the failure to return your Pupil’s Full Name List.
extra non-inclusive copies of the Art Resource booklets
Specialised Art Papers
Additional Resource Pack
Optional Full Name List Processing Fee is 100% payable regardless when you cancel your project. If cancellation is done at project start & we haven’t started any work, then you will not be charged.
PAYMENT - SALES - ORDER personalised art card / postcard project
You will be invoiced at project end & payment must be made within 7 working days. Your invoiced amount will be based on the orders from our School Order Form, plus any other applicable expense.
We do not accept the payment you have received from parents / artists. Any fund raising related purchase from your project must be made by you the registered project coordinator using our School Order Forms, not the Single Design Order Slips from parents.
You will be fully responsible to take parent's correct payment, based on their orders made in the Single Design Order Slips.
Our special School Prices are strictly intended for our project purpose, they have been especially structured for individual artists / pupils to purchase their own reproduction to enable your organisation to raise funds. These prices are not intended for any other purpose, If you would like to have bespoke school cards made for other purpose, please contact us for a very reasonable quote. Or if you would like to sell only a few designs in your school / group to raise funds, please see our EXPRESS CARD PROJECT.
We do not impose minimum sales provided the condition Project Requirement 7 has been met. However, in the highly unlikely event if your final order value (excluding Variety Pack orders) is less than 37% of all the art we have processed, then Creation Art Cards reserve our rights to reduce your total funds raised by 65% to recover a small fraction of the cost for running your project - this includes the cost of the Resource Pack, the processing of all your art & the production of the Sample Packs.
This means that if we have processed 100 Sample Packs, your order value of your Single Designs must be at least £194.25, which represents 37% sales sold @ £5.25.
200 Sample Packs = minimum Single Design order value £388.50
300 Sample Packs = minimum Single Design order value £582.75
400 Sample Packs = minimum Single Design order value £777
When this easily achievable target is not met, we will invoice you at project end our standard school price for your order, and then invoice you an additional 65% of the funds raised amount from those sales. For example, if we have processed 100 art, your final order sales of Single Design is only £131.25, and the funds raised based on those orders is £30, then we will invoice you £131.25 plus £19.50, which is 65% of the funds raised from Single Design Packs. If you are eligible for any special promotion, we will add to your funds raised after our initial 65% reduction.
This policy allows you to be not out of pocket, still gain some funds, but enables us to recover a small fraction of our cost so that we can continue to provide our excellent sample proof service that many other companies do not offer.
You will be given the opportunity to inform us at project start in the document FINAL PROJECT DETAILS- Specify EXACTLY (school, pta,etc) who you would like parents to make cheques payable to. If you have not specified at the time, we will automatically print on the Single Design Order Slips the school name as registered on your Booking Confirmation. No change can be made once we start processing your order unless you are prepared to pay the Reprinting / Repackaging cost listed in 'Printing Procedures'.
If parents do decide to order directly from us, then parents will have to send in their Single Design Order Slip & payment to Creation Art Cards to cover their order & delivery cost. Such order will become a direct sales with Creation Art Cards, not part of your fund raising project; no funds will be given to your school/organisation.
SPECIAL RESTRICTIONS personalised art card / postcard project
This project has been especially structured for children of primary school age & nursery age. We reserve our rights to not cater these 2 projects ( Personalised Art Cards / Postcards) to secondary age pupils. Alternatively, secondary school pupils can take on our Express Art Card / Express Postcard projects or take on this project without the return of a Sample Pack.
If we do cater to these projects to secondary school pupils, we will not be returning a sample proof. Pupils will have to place their order when they submit their art. We will still include 1 free art collection; final order delivery will be free if the order value is over £350 or it is £12. ( £350 = 67 packs of art cards @£5.25 or 77 packs of postcards @£4.50)
We do not impose a minimum number of participants to run our project; however, if your total number of participants is below 15, we will offer you 9 cards per pack instead of our standard 12 cards per pack. Our prices remain the same.
When you are taking on any of our projects which involves the costly production of the Sample Packs, we reserve our right to not run any other projects at the same time. This is to protect our investment, to avoid wasting everyone's time / effort, and to prevent parents from being overloaded with purchase decisions all at once. If you are taking on any of our calendar projects in the Autumn Term also, you must submit your Calendar Order in by the end of Sept & you must agree to announce the sales of the Christmas Art Cards only after taking in all the Calendar final orders.
RESOURCE PACK personalised art card / postcard project
Resource Pack is defined as the product Creation Art Cards send you at project start upon your Project Booking Confirmation. It contains admin documents, postal packaging for your art return, artwork bags for organising your class art, Art Resource booklets given as 1 per registered class or mixed year class, promotional posters, and Infant Class Labels if required.
You must return the entire Resource Pack to Creation Art Cards at your own cost within 7 working days after your cancellation of our project. Otherwise, we will invoice you for £15 without further notice.
We can only provide 1 Resource Pack per project, with contents based on your number of register classes & estimated number of participant. If you should require any additional pack, we will charge you £6.50 plus £1.75 for each Art Resource Booklet within the pack. This is to cover the cost of our admin, material, and p&p.
Creation Art Cards will provide you with one Art Resource booklet per register class or mixed year class for each project. They are sent out to you free of charge only as part of your Resource Pack at project start only. Any additional copies required by you thereafter will be charged at £1.75 per copy inclusive of p&p - they are non-returnable/non-refundable even if your project is cancelled, you’ll still be liable to pay for your order.
Creation Art Cards will provide you at project start with what we consider to be adequate postal packaging for the return of your art as part of your Resource Pack. We are unable to provide you anymore thereafter. If you feel that our postal packaging is inadequate, you can provide your own instead.
Infant Class Labels are provided as an extra service to reduce work load for teachers / art coordinator with infants. In your Final Project Details, you are given the option for your request. We can only send these labels out at the same time we send your Resource Pack, and this pack is usually send out very shortly or immediately after your Booking Confirmation depending on your project timescale. Infants include pupils from nursery, reception, year 1 & year 2.
VARIETY PACKS personalised art card / postcard project
Variety pack is available as another purchase option based on art submissions from classes only ( art sent in the CLASS ARTWORK BAG, not the NON-CLASS ARTWORK BAG). Each pack contains 1 card of each design from each class.
The minimum number of art submission from each class must be 25. If your classes are under 25, then we will combine classes to make up each Variety Pack. We reserve our rights to not offer this option altogether if your entire group size is under 15.
Creation Art Cards offer the sales of Variety Packs as a bonus to the sales of the Single Design Packs only. We reserve our rights to not sell this product to you if not enough Single Design orders are placed. This is strictly intended to ensure our project process has been carried through by you as intended by Creation Art Cards. This means that all the Sample Packs that we return to your organisation must be distributed by you, as presented in our original packaging to all the original artists/ pupils to generate potential sales of the Single Designs from all the participating individuals. This condition will only be applied if you have not carried through with the intended project process.
Creation Art Card occasionally offer seasonal multiple discount for the sales of Variety Packs. This discount is only offered at the time you place your final order. Any additional orders thereafter will revert to our regular price per pack.
The contents of each Variety Pack are packaged as presented by Creation Art Cards; no substitution or changes can be made
DELIVERY & COLLECTION personalised art card / postcard project
The delivery of the Resource Pack, sample cards, and final orders are FREE, provided there is a minimum of 141 participants in the project. Otherwise, we’ll charge a single small fee of £7.50 for up to 35 participants or £12.50 for 36-140 participants to subsidise the three carriages only if your final order is under £500. We’ll add this amount to your invoice when we deliver your final order. Depending on the size of your order, we’ll either dispatch via courier or Royal Mail Recorded 1st Class. Our courier service is between 9:00-17:30 hr during working weekdays. A signature will always be required.
Each project includes 1 artwork collection of 1 single packet (for group 141 or more only) , 1 sample card delivery, & 1 final order delivery.
The following charges applies to any additional p&p that occurs outside the inclusive service of each project:
£ 8.50 collection of artwork for group size 141+
£ 5.50 delivery of sample cards for up to 35 packs
£ 10.50 delivery of sample cards for more than 35 packs
£ 4.50 delivery of final order 1-4 pk
£ 7.50 delivery of final order 5-8 pk
£ 10.50 delivery of final order 9+ pk
For all deliveries & collections of artwork outside mainland UK, including Scotland, Highlands, Islands, Northern & Southern Ireland, there will be a surcharge regardless of the numbers of participants. Please contact us for details.
Large orders may be delivered on a pallet; we will contact you prior to confirming this service. If this is a problem, it is imperative that you advise us as charges made to us for pallet deliveries cannot be refunded if you turn your order away. We will invoice you for the initial failed pallet delivery, which can be very expensive.
The collection of your artworks is also FREE provided there is a minimum of 141 participants in the project. You’ll need to print the courier label, which you can obtain by contacting us 1 working day by 3:30PM before you require collection. We’ll email you the label & schedule a collection for the following working day between 9:00 - 17:30 hr.
If your project has less than 141 participants, then you’ll need to send in your artworks yourself. Unless you are using your own courier, we recommend that you use Royal Mail 1st Class Recorded delivery to ensure safe arrival with us.
If you are unable to print your own courier label, you must notify us well before your art is ready. This is so that we can make alternative arrangement to ensure your art is with us to meet your deadline.
Your art return using our free courier service is strictly for 1 collection of 1 single packet only. No strapping of packets together will be allowed.
If you have more than 1 packet, our courier will only pick up the packet with the courier label attached; you will end up having to send the remaining packets yourself at your own cost.
If our courier picks up none of the packages, we will charge you £8.50 as a failed collection. Subject to your notification, we will re-schedule another collection of a single packet only at no additional charge. We will not be responsible for any subsequent art collection thereafter.
If our courier picks up all the packets for any obscure reasons, or you allow them to take all the packets, then we will charge you £8.50 per extra packet.
All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.
You must never print more than 1 label that we email you & attempt to stick any extra label (multiple copies of the email label) onto your extra packets. this can have serious consequence of all your packets being lost in transit; therefore, causing major inconvenience & severe delay to your project.
Once you have scheduled an art collection with us using our courier, your packet must be ready and someone must be available to give the parcel to the courier the following working day or scheduled pick up day between 9:00-17:30 hr. Failed collection will be invoiced at £8.50. Subject to your notification, we will re-schedule another pick up at no additional charge, however, we will not be responsible for any subsequent art collection thereafter. All art collection re-scheduling may be subject to cause production delay & the agreed return dates of your samples & final cards may not be met.
If the courier company charges Creation Art Cards for waiting time, then we will invoice you at project end for this waiting time charge.
If you prefer to use your own postal packaging with our free art collection service, you must inform us at the time of your courier arrangement the metric dimension of your packet. Unless you have this information, we cannot arrange a courier service. This can cause production delay & your agreed deadlines may not be met.
We provide you with what we consider to be the most suitable postal packaging for your art strictly for your convenience only. We do not accept any responsibility to damages of your art while in transit with any third party. It is in your best interest to package your art submissions securely and appropriately to prevent damages that may be caused by the generally rough handling while in transit.
You accept to use our courier collection service at your own risk, we are not liable to compensate you if your art is lost or damaged while in transit
If Creation Art Cards arrange for dispatch on time for the delivery of your sample proof or final order, we are not held responsible for any lateness caused by Force Majeure events, events beyond our control
we are unable to reprint or resend your bespoke pupil's Single Design Order Slips for free
all final orders are 100% payable and no refunds can be issued as all products are made bespoke to order
Force Majeure events Include any act, event, non-happening, omission or accident beyond our reasonable control & includes in particular (without limitation) the following:
a) Strikes, lock-outs or other industrial action
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
c) Foul weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
e) Impossibility of the use of public or private telecommunications networks
f) The acts, decrees, legislation, regulations or restrictions of any government
You are responsible for organising & paying your own p&p when sending in your late art.
RE-ORDER DUE TO CLERICAL ERRORS MADE BY YOU / US & DAMAGES personalised art card / postcard project
Re-order is defined as an additional order made after the delivery of your Final Order Delivery; each project includes 1 Final Order Delivery regardless p&p is charged for your project.
All re-order will be charged starting at 1st pack price, even if the same artist has previously made an order.
All re-order will incur extra p&p unless it is due to our fault or your product is damaged on arrival; prices are stated in the DELIVERY terms above.
We’ll endeavour to process your re-order ASAP; especially for projects with a tight deadline such as Christmas cards, you’ll need to observe our production & delivery turnaround, which is clearly stated in the Re-Order Form that will be sent to your email prior to the arrival of your Final Order.
We will send you a separate invoice, which is payable in 7 working day; if you place your Re-Order soon after your Final Order Delivery, then you can wait & pay for both invoices together.
All faulty goods or damages made in transit will be promptly replaced as a re-order at not extra cost to you, no cancellation can be made by you. We’ll endeavour to process your Re-Order as a priority.
When it is a printing error made by us in the Final Order, we’ll only replace the cards, not the envelopes. You need to advice the buyers to keep the faulty printed packs, we may compensate by giving away a few extra cards / envelopes with their replacement cards for the inconvenience caused.
LATENESS / DELAYS personalised art card / postcard project
Once your project sample card or final card order is well beyond our production process, we may charge a Production Fee of £10 if the disruption is severe for any additional late art submission or late final orders. This amount will be added to your invoice at project end. It is your responsibility to contact us to assess the situation should you require to send in very late art or final orders.
We will do our best to process your additional late art submission / final order to avoid extra p&p charge, but there is no guarantee that we can meet the agreed deadline dates agreed in your booking confirmation.
All late art must be sent in altogether, not individually as they are ready; our project is intended as bulk production.
If your additional late art / final order are submitted to us severely late after we have gone well into production, we may refuse those late submissions altogether if we are too busy to cater to your requests, even if you are prepared to pay for extra p&p and/or Production Interruption charge. We will charge you between £5.50-8.50 to return those unprocessed late art; it is your responsibility to contact us to assess the situation prior to sending your very late additional art to us.
Your responsibility to prevent delays
To ensure efficient production, you must complete and return all relevant project documents that we provide as instructed. We cannot be held responsible for any production delay if you do not return the required documents completed and on time.
It is your responsibility to organise & label your art correctly according to the instructions provided in your Resource Pack. If you do not follow the procedures, we may make an attempt to sort them out if possible, however, we will not be responsible for any mix up or lost of art. In more severe cases, we may have to return all your art so that you can organise, label, & resend them to us so that we can process your samples efficiently. In this case, we will charge you £8.50 to return your art, and you will have to organise & pay for your own p&p to re-send your art to us. All delays caused by re-sending the art or us having to sort out your art will result in not meeting the agreed deadline dates for the return of your samples and the delivery of your final order. If you cancel your project at this stage, our standard cancellation fee will be applied.
PRINTING PROCEDURE personalised art card / postcard project
We will email you a digital proof of your card to check text & logo (if applicable) at project start. You must ensure to reply promptly to avoid production delay.
Once we start to process your art, we are unable to make any changes to your selections made in the FINAL PROJECT DETAILS sent to you at project start . This includes card opening format, school logo / school name printing at the card back, the ‘cheque made payable’ on the Single Design Order Slips that go out to parents / artists. We will print your selected details onto ALL the samples, final cards, & parent’s order slips for the entire project.
Logo ( applies to Art Cards only ) - must be be submitted either in PDF or good quality hard copy shortly after booking confirmation at project start so that we can prepare your digital proof. If you have chosen to have your logo to be printed and we do not receive it in either format at least 14 days before we receive your art, we will automatically print onto BOTH the samples & your final cards your school / organisation name as registered on you Project Booking Confirmation without any further notice if you have not chosen any text printing. Once your art is in production, no changes can be made.
Single Design Order Slips
Once your project Single Design Order Slips are in production, if you need to change any text due to no fault of ours, you will be charged the following Extra Production Charge based on the number of art processed from your project & the stage of our production.
Complete repackaging & reprinting - can cause severe delay
1st 30 art £20
all additional art @ 25 pence each
1st 30 art £10
all additional art @ 5 pence each
Parent’s Latest Payment Return Date is printed on to all the Single Design Order Slips when we process your art; with the exception of Christmas Card Project, this date will be provided to you at the time of your Project Booking Proposal for your approval & again in your Project Booking Confirmation.
For Christmas Card Projects, we’ll determine this date according to when we receive & process your art. We usually allocate a period of between 5 days to 1 week (depending on your group size) for you to distribute the samples to the artists, allow time for parents to make payment, and for you to place your order with us. So your Parents Latest Payment Return Date printed on the Single Design Order Slips will fall into a date within your allocated period. We will contact you via email to approve prior to production. You'll need to respond promptly to avoid production delay. If we do not hear from you, we will process the slips without further notice and any change after this will incur charges as set above.
We will add the appropriate Extra Production Charge to your invoice at project end. This extra process can cause delay and we may not be able to meet your agreed deadlines as set in your Project Booking Confirmation.
REPRODUCTION QUALITY personalised art card / postcard project
We endeavour to give your the best digital reproduction. However, you accept that the reproduction of your logo and your art may vary from the original. Furthermore, no 2 print runs can be identical, inevitably, your hard copy proof may not be identical to your final order print run even if the settings remain unchanged.
You accept that variations in colours are inherent within the digital printing process, even when files are submitted in CYMK and particularly in other formats.
You accept that computer hardware setups are such that we cannot guarantee that the product colours will match those displayed on your computer screen during the proof confirmation process.
You rely entirely upon yourself to choose a suitable product; any information provided by Us is purely guidance and is not any way providing a decision on your purchase.
MISCELLANEOUS personalised art card / postcard project
You must follow the Key Guidelines to Observe in our Art Resource. We will not be held responsible for damages to your art such as smudges, smears, loss of collage, etc. that are caused by your lack of responsibility to observe our key guidelines.
WRITTEN COMMUNICATIONS personalised art card / postcard project
When you take part in our project, you accept that communication with us will be by electronic means only. We will contact you by e-mail only. For contractual purpose you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
It is your duty as a project coordinator to delegate project information provided to the relevant parties involved in your project. This includes the distribution of our Art Resource booklets and artwork bags to class teachers or the art lesson coordinators. You’ll be given 1 Art Resource booklet & 1 Artwork Bag per registered class or mixed year class with your Resource Pack.
You are also responsible for ensuring that all class art teachers will at least observe the crucial information in the Art Resource regarding
YOUR ART TEMPLATE, KEY GUIDELINES TO OBSERVE, and to find out how to produce art to complement our reproduction
By your return of the Final Project Details that leads to your Project Booking Confirmation, it means that you have read, understood, and accepted the Project Terms & Conditions as stated above.